What are the responsibilities and job description for the Call Center Representative -Direct Connect position at West Bend Insurance Company?
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
In this role, you’ll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You’ll guide every caller with clear, friendly, and jargon-free support. You’ll also process tasks in our work queue to help us meet our service level goals — and jump in on other projects as needed.
If you love helping people and thrive in a fast-paced environment, we’d love to hear from you!
Training(CST): 8:00am-4:30pm
Schedule After Training(CST)
This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote . Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Responsibilities & Qualifications
Summary of Responsibilities
In this vital role, you’ll be the first point of contact for agents, providing friendly, clear, and jargon-free support. Your day-to-day will include assisting with policy change requests, routing calls to the appropriate departments, and entering new first report of claims. You'll also help us stay on track by processing tasks in our work queue and lending a hand on special projects when needed. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
Preferred Education And Training
The hourly range for this position is $ 19.67-$22.00 .
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
West Bend offers a comprehensive benefit plan including but not limited to :
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
INDSP
Job Summary
In this role, you’ll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You’ll guide every caller with clear, friendly, and jargon-free support. You’ll also process tasks in our work queue to help us meet our service level goals — and jump in on other projects as needed.
If you love helping people and thrive in a fast-paced environment, we’d love to hear from you!
Training(CST): 8:00am-4:30pm
Schedule After Training(CST)
- Schedule #1: Tuesday-Friday 8:00am-4:30pm and Saturday 7:30am-4:00pm
- Schedule #2: Monday-Friday 10:00am-6:30pm
- Schedule #3: Monday-Friday 9:00am-5:30pm
This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote . Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Responsibilities & Qualifications
Summary of Responsibilities
In this vital role, you’ll be the first point of contact for agents, providing friendly, clear, and jargon-free support. Your day-to-day will include assisting with policy change requests, routing calls to the appropriate departments, and entering new first report of claims. You'll also help us stay on track by processing tasks in our work queue and lending a hand on special projects when needed. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
Preferred Education And Training
- High school diploma or equivalent
- Some college preferred
The hourly range for this position is $ 19.67-$22.00 .
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
West Bend offers a comprehensive benefit plan including but not limited to :
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire. E nhance d PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
INDSP
Salary : $20 - $22