Auto Physical Damage Claims Manager

Recognized as a  Milwaukee Journal Sentinel  Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The internal deadline to apply is 01/23/26. External applications will be accepted on a rolling basis while the position remains open.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures. Manage Auto Physical Damage vendor relationships and vendor performance.

Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience. Oversee Auto Physical Damage CAT planning, response, and execution. Analyze data and reports to identify opportunities, drive continuous improvement, and share team results.

Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service.

Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment.

Preferred Experience And Skills

• 10 years of Auto Physical Damage experience, including private passenger,
  
  

commercial, and inland marine exposures

• 5 years of leadership experience in Auto Physical Damage
• Proven vendor management experience
• Strong proficiency with current estimating platforms and claims technology
• Demonstrated ability to embrace and advance technology and process
  
  

improvement

• Strong interpersonal, oral, and written communication skills
• Strong organizational, time management, and decision-making skills
• Negotiation, problem-solving, and conflict resolution skills
• Ability to lead, mentor, and develop leaders and appraisers
  
  

Preferred Education And Training

• Bachelor’s Degree in Business, Insurance or related field
• Associate in General Insurance designation
• Associate in Claims designation
• Licensed in jurisdictions where required
  
  

Salary Statement

The salary range for this position is $ 109,432-$136,790 .  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

Benefits

West Bend offers a comprehensive benefit plan including but not limited to :  

• Medical & Prescription Insurance 
• Health Savings Account 
• Dental Insurance 
• Vision Insurance 
• Short and Long Term Disability 
• Flexible Spending Accounts 
• Life and Accidental Death & Disability  
• Accident and Critical Illness Insurance 
• Employee Assistance Program 
• 401(k) Plan with Company Match 
• Pet Insurance 
• Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire. E nhance d PTO may be available for experienced candidates
• Bonus eligible based on performance 
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
  
  

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.