LVN Case Manager ECM

About The Company

JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services. Our mission is to to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.

Position Description

As an LVN Case Manager in our Enhanced Care Management (ECM) department, you will provide case management and healthcare services to diverse clients, including high service utilizers, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, and those transitioning from incarceration. Your primary responsibilities will include conducting assessments, developing care plans, and coordinating medical services for individuals experiencing homelessness, SMI, SUD, chronic medical conditions and other high utilizers of services. Generally the case load will be 40-50. You will collaborate closely with interdisciplinary teams, including social workers, counselors, and outreach workers, to address the complex needs of our clients. Additionally, you will facilitate access to medical resources, provide health education, and advocate for the wellbeing of our clients within the community. As a Licensed Case manager, you will also assist in reviewing and signing off on assessments and care plans to ensure they meet HP requirements and community standards. Your compassion, clinical expertise, and commitment to serving vulnerable populations will be essential in helping individuals experiencing homelessness access quality healthcare and work towards achieving stability and improved health outcomes. 

Principal Responsibilities

Collaborates with ECM Staff, Providers, Managed Care Plans, Housing Navigation Team, and community homeless service providers to offer enhanced care coordination for eligible patients and/or entities, ensuring a seamless experience for the patient and avoiding duplication of services.

Conducts case management services, including intake and assessment (functional, psychosocial, housing, mental health, and substance use). Develops a comprehensive care plan based on the assessment with measurable goals, interventions, and objectives to effectively implement the care plan. Includes subspecialty referrals, regular monitoring of the care plan, and necessary follow-ups.

Connects Members to other social services/support services and provides appropriate referrals for subspecialty care (e.g., ophthalmology, behavioral health, podiatry, nutrition), transportation, food, and housing. Accompanies members to office visits, as needed.

Provides health education as needed based on the patient's requirements and follows up on compliance issues, especially with medication management, blood sugar, blood pressure, etc.

Advocates on behalf of Members with healthcare professionals.

Assist in the review of other LCM’s assessments and care plans to ensure they meet health plan requirements and community standards. All care plans to submitted to the health plan must be signed off by a licensed ECM staff in addition to the unlicensed care manager.

Utilizes motivational interviewing, trauma-informed care, and harm-reduction approaches.

Coordinates with hospital staff on discharge plans.

Monitors treatment adherence, including medication.

Provides health promotion and self-management training.

Collects and enters necessary data for reporting purposes. Completes and submits monthly project activity and other reports as assigned for submission to the funding source.

Participates in agency and community meetings related to the needs of patients and issues related to Case Management diseases.

Attends weekly case conferences with PCP’s clinical supervisor and peers to assist in problem-solving related to clients and ensure the provision of professional guidance and high-quality case management services.

Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.

Participate in required safety and compliance trainings and apply learned practices in daily work activities.

Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.

Use equipment, tools, and supplies safely and responsiblyin accordance with organizational and regulatory standards.

Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.

Participate in JWCH’s customer service training called AIDET on an annual basis.

• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Performs other duties as assigned.
  
  

Requirements

• LVN with at least 2 years of experience in case management and a current California license.
• Experience working with individuals who have multiple chronic conditions, frequent ER visits or in-patient admissions, mental illness, substance use disorders, or are experiencing homelessness.
• Electronic Health Record experience and data entry skills required.
• NextGen experience preferred.
• Proficient in utilizing Microsoft Word, Excel, and PowerPoint. Demonstrates excellent communication and customer service skills.
• Strong desire to work as part of a multi-disciplinary team with care coordinators, RNs, LCSWs, MSWs, PCPs, and MAs.
• Bilingual ability (English/Spanish) strongly preferred.
• Reliable transportation,a valid CA Driver’s License, and proof of insurance.
• BLS/First Aid training required.
• Ability to adapt to a dynamic and fast-paced healthcare environment.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
  
  

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!
  
  

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.