Case Manager II

Position Purpose

The Case Manager II will conduct comprehensive case management services to persons receiving outpatient mental health services under the DMH funded program within JWCH Institute. The CM II will participate as a member of a multidisciplinary field-based team to complete intake and assessment, targeted case management, care coordination, rehabilitation services and referrals to community-based programs for persons living with mental illness.

Principal Responsibilities

• Conducts comprehensive case management services, including intake and assessment, development of a comprehensive care plan, implementation of the care plan, specialty referrals, and follow-up.
• Connects clients to support services and provides appropriate referrals including but not limited to medical, addiction medicine and recovery programs, dental, transportation and housing.
• Collaborate with multidisciplinary team to address the needs of persons living with mental illness, substance abuse disorders, complex medical conditions, or experiencing or at risk of homelessness
• Advocates on behalf of clients with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches
• Coordinate a range of medical and psychosocial services to address social, emotional, and practical needs
• Identify community resources that facilitates access and supports client’s case management needs.
• Coordinate outreach activities in and outside of the clinic
• Conduct field based work to assist clients with environmental difficulties
• Maintain productivity requirements to meet contract compliance.
• Complete and maintain daily documentation to DMH contract standards in a timely manner.
• Collect necessary data for reporting purposes submit to Team Lead, as requested
• Participate in agency and community meetings.
• Submit project activity reports to Team Lead, as requested.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform other duties as assigned.
  

Minimum Requirements

• AA or bachelor’s degree in Social Work, sociology or related field experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities
• High School Diploma or GED with at least 3 years’ experience as care coordinator, housing navigation, community health worker or similar responsibilities
• Willing and able to work in low-income areas of Los Angeles with persons experiencing mental illness and are homeless or at risk of homelessness.
• "Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.
• Experience with Electronic Health Recording
  
  

Preferred

• Bachelor’s degree in social work or equivalent experience.
• Experience in outpatient clinic setting working with low income or homeless individuals.
• Bilingual (English/Spanish) ability.
• Experience working in a DMH funded program
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
  
  

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!
  
  

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.