Customer Relationship Process Specialist

Title: Customer Relationship Process Specialist 

Department: Relationship Management Team
Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Customer Relationship Process Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Why You’ll Love Working Here:

• Comprehensive Benefits: Medical, Dental, and Vision Insurance.
• Secure Your Future: 401K with a generous company match.
• Time to Recharge: Generous PTO – start accruing from day one!
• Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
• Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
• Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
• Growth & Coaching: Learn from industry professionals committed to your success.
• Diverse & Inclusive: We embrace what makes each team member unique!

Your Role:

As a  Customer Relationship Process Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

• Work collaboratively to manage client files from start to finish.
• Ensure all necessary documentation is submitted on time.
• Communicate updates clearly and promptly to clients.
• Manage live calls, emails, and team chats while maintaining Salesforce records.
• Provide personalized support to ensure clients understand every step of the process.

What You Bring:

• A passion for delivering exceptional customer service.
• Strong time management, communication, and organizational skills.
• A positive, adaptable, and team-oriented mindset.
• Proficiency in Excel, Google Sheets, and Google Workspace.
• Prior customer service experience – a must!
• Prior de escalation experience - a must!

Ready to Make a Difference?
This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!