What are the responsibilities and job description for the Customer Service Representative position at ACS Air Conditioning Specialist Inc?
Precision Air is a locally trusted HVAC company serving the Murfreesboro and surrounding Middle Tennessee area. We are seeking a friendly, organized, and customer‑focused Customer Service Representative to be the first point of contact for our customers.
Position Summary
The Customer Service Representative (CSR) plays a key role in ensuring excellent customer experiences by answering calls, scheduling service appointments, and supporting daily office operations. This position is ideal for someone who enjoys helping people, multitasking, and working in a fast‑paced environment.
Responsibilities
- Answer incoming calls and respond to customer inquiries professionally and courteously
- Schedule HVAC service, maintenance, and install appointments
- Dispatch and communicate daily schedules with technicians
- Maintain accurate customer records and notes
- Handle basic billing questions and service follow‑ups
- Perform outbound calls for appointment confirmations and maintenance reminders
- Support office operations and administrative tasks as needed
Qualifications
- Previous customer service or call center experience preferred (HVAC or home services experience is a plus)
- Strong communication and multitasking skills
- Comfortable using computers, scheduling software, and phone systems
- Ability to stay calm, professional, and organized in a busy environment
- Dependable with a strong work ethic and positive attitude
What We Offer
- Competitive pay (based on experience)
- Full‑time, stable position
- Paid training
- Opportunities for growth within the company
- Supportive, team‑oriented work environment
Salary : $19 - $21