Manager - Risk Management (Claims)

As the Manager - Risk Management (Claims), you will oversee and administer all facets of global claims management for Wesco Distribution, Inc., including auto liability, general liability, property, cargo, and other insured and self-insured claims. You will manage the Workers' Compensation Analyst, Risk Management (Claims) and serve as Wesco's primary point of contact for claim-related matters, ensuring timely, accurate, and cost-effective claim resolution while maintaining compliance with company policies and regulatory requirements. You will partner with carriers, third-party administrators (TPAs), brokers, legal counsel, and internal stakeholders to manage complex claims, support litigation and settlement strategies, represent the company in mediations and other claim proceedings, and drive continuous improvement in claims handling practices. You will play a key role in minimizing financial exposure and supporting Wesco's overall risk management objectives.

Responsibilities:

• Manage and oversee all property, casualty, auto liability, general liability, workers' compensation, freight, and other insured and self-insured claims across the organization from initial reporting through closure.
• Supervise the Analyst, Risk Management (Claims) providing guidance, workload management, training, and performance oversight to ensure timely claim handling, reporting, and resolution.
• Serve as the primary corporate claims representative, partnering with insurers, TPAs, brokers, and legal counsel to manage claims, drive strategy, and ensure effective service delivery.
• Represent the company in virtual and in-person mediations, settlement conferences, depositions, claim reviews, and other legal or claims-related proceedings as needed.
• Coordinate investigations of significant losses, gather and analyze supporting documentation, identify root causes and recovery opportunities, and support subrogation efforts when applicable.
• Monitor claim trends, loss drivers, and emerging exposures; develop reports, dashboards, and recommendations to reduce losses and improve operational risk controls.
• Maintain complete and accurate claim records within the company's risk management information system (Origami) and ensure compliance with internal reporting requirements and regulatory obligations.
• Develop and maintain strong working relationships with brokers, insurers, TPAs, medical management vendors, and legal counsel to support effective claims administration and service delivery.
• Coordinate insurance reporting requirements, invoice approvals, and other financial processes related to claims and risk management programs.
• Provide claim-related guidance and training to Human Resources, Operations, Safety, Legal, and other business partners regarding claim reporting, incident response, and risk mitigation.
• Support catastrophe response, crisis management, and major loss events by coordinating internal and external claim response activities.
• Perform other duties and special projects as assigned.

Qualifications:

• Bachelors Degree - Risk Management, Finance, or a related field required
• 7 years experience adjusting commercial claims (General Liability, Auto Liability, Freight, Workers Compensation)
• Ability to read and interpret insurance policies
• Strong negotiation skills
• Excellent administrative skills, including being detail oriented and well organized
• Excellent communication (verbal/written) and interpersonal skills
• Ability to manage private, sensitive, confidential information appropriately 
• Experience organizing large and complex data    
• Excellent time management skills with the ability to prioritize tasks
• Ability to travel 0% - 25%