What are the responsibilities and job description for the Representative - Inside Sales position at Wesco?
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
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End to end Inside Sales experience, from customer inquiry handling to order closure and post-sales support.
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Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
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Proven Inside Sales experience in a distribution or channel sales business environment.
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Experience in order processing and order management, ensuring timely and accurate execution.
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Working knowledge of Supply Chain Management (SCM) processes and coordination.
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Hands-on experience in Vendor Management, including vendor coordination and relationship management.
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End-to-end Inside Sales experience, from customer inquiry handling to order closure and post-sales support.
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Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
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Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Qualifications:
- Bachelors’ degree preferred
- Hold minimum 3- 5 years of experince in inside sales domain
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Strong proficiency in MS Office, with advanced Excel skills
- Ability to perform multiple tasks simultaneously
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Excellent communication and interpersonal skills, with the ability to coordinate effectively with customers, vendors, and internal stakeholders.
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Customer-focused approach with the ability to manage multiple priorities in a fast-paced environment.
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** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**