What are the responsibilities and job description for the Client Satisfaction Coordinator position at WesBanco, Inc.?
As a Client Satisfaction Coordinator at WesBanco, Inc., you will play a vital role in ensuring that our customers receive the highest level of service and support. Your primary responsibility will be to handle customer inquiries, resolve issues, and provide personalized solutions to their problems.
We are looking for a proactive and detail-oriented individual who can multitask effectively, prioritize tasks, and maintain a calm and composed demeanor under pressure.
Your focus will be on delivering exceptional customer service, ensuring that every interaction is positive, professional, and memorable.
- Responsibilities:
- Handle customer calls, emails, and in-person interactions
- Listen actively to customer concerns and provide thoughtful solutions
- Collaborate with colleagues to resolve complex customer issues
- Document customer interactions and feedback to improve future experiences
