What are the responsibilities and job description for the Customer Service Advisor position at WesBanco, Inc.?
We strive to create a dynamic and supportive work environment that inspires growth, fosters collaboration, and recognizes exceptional performance.
About the Role
As a Customer Service Advisor (CSA), you will be responsible for delivering outstanding customer service, responding to customer inquiries, and providing solutions to meet their needs. Your key objectives will include:
- Providing personalized support to customers through various channels, including phone, email, and in-person interactions.
- Responding to customer concerns and resolving issues in a timely and professional manner.
- Collaborating with internal teams to ensure seamless service delivery and achieve business objectives.
Key Responsibilities
Some of your key responsibilities as a CSA will include:
- Handling customer inquiries and resolving issues in a fair and consistent manner.
- Providing product and service information to customers, ensuring they are informed about our offerings.
- Escalating complex issues to senior colleagues or management when necessary.
Requirements
To succeed in this role, you will need:
- A strong customer service background, with experience in a retail or banking environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- A collaborative mindset, with a willingness to work closely with internal teams to achieve common goals.
Why Join Our Team
At WesBanco, Inc., we offer a unique opportunity to join a forward-thinking organization that values innovation, teamwork, and customer satisfaction. As a CSA, you will have the chance to develop your skills, grow your career, and make a meaningful impact on our customers' lives.
