What are the responsibilities and job description for the Telecommunications Operator I - Full Time, Eves & Day shift position at Wentworth-Douglass Physicians Organization (WDP)?
This position is full time, 40 hours per week, with full benefits!
Mondays - Thursdays, 2:45p - 11:15p, and Fridays, 6:45a - 3:15p.
The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
- Relay emergency codes, pages, and other critical messages promptly and accurately.
- Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
- Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
- Assist with handling patient requests for information and service.
- Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
- Ensure that equipment is functioning properly and report any issues or malfunctions.
- Follow established protocols to prioritize emergency calls and other critical communications.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Customer service or call-center experience 2-3 years preferred
Knowledge, Skills and Abilities
- Good inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize rationally.
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.