What are the responsibilities and job description for the Patient Access I position at Wentworth-Douglass Physicians Organization (WDP)?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Does this position require Patient Care?
No
Essential Functions
-Greet patients in a professional and friendly manner
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
2EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Salary : $18 - $25