What are the responsibilities and job description for the Customer Service Representative position at Wendle Motors?
Customer Service Representative
Wendle Motors in Spokane, WA is seeking a Customer Service Representative to join our friendly Service Team! In this role, you'll be the first point of contact for our customers, helping them with a warm smile, answering phone calls, scheduling appointments, and keeping things running smoothly. You'll quickly address any customer concerns, support our Service Manager, and handle a variety of tasks with a great attitude. If you're enthusiastic, customer-focused, and ready to contribute to a positive team environment, we invite you to apply.
Schedule & Pay:
- Full-time schedule: Monday - Friday, 9:00AM - 6:00PM.
- $19.00 - $20.00 per hour
- Advancement opportunities
Responsibilities:
- Answer incoming phone calls and direct them to the appropriate person.
- Engage with and talk to customers over the phone, via email, and/or online.
- Schedule appointments for customers requesting service.
- Manage and prioritize multiple tasks effectively to ensure smooth operations.
- Handle customer inquiries and provide accurate information about services offered.
- Maintain organized and up-to-date records of appointments and customer interactions.
- Maintain consistent communication with Service Advisors to ensure smooth coordination and timely client interactions.
- Provide accurate information to store personnel regarding client needs and expectations to help deliver the highest level of service.
Qualifications:
- Superior phone skills with strong verbal and written communication abilities.
- Excellent multitasking and organizational skills, with attention to detail.
- Effective interpersonal skills for engaging with managers, coworkers, and customers.
- Strong customer service experience, with a sense of urgency and ability to remain calm under pressure.
- Proficiency in using computer systems, including scheduling software.
- Typing efficiency.
- Knowledge of automotive maintenance and repair services is a plus, but not required.
- Positive attitude and a commitment to providing exceptional customer service.
- Previous experience in the automotive industry is not required-we will teach you everything you need to know!
Why Wendle:
- Career Development
- Industry-leading benefits that include:
- Medical, Dental, and vision
- Paid Time Off
- Personal wellness program with an insurance premium discount
- 401(k) Retirement Plan
- Company Paid Employee Life Insurance
- Voluntary Life Insurance for Employee, Spouse, and Children
- Voluntary Short-Term and Long-Term Disability
- Discounts on service, parts, and more!
- Special employee pricing on vehicle purchases.
- Ticket giveaways to many sporting and entertainment events.
- Family-owned and operated company since 1943.
- Strong culture that gives to the community. You can be proud to work here!
- Not to mention, we love to celebrate our amazing team members! So, lots of parties!
ABOUT WENDLE MOTORS
Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged employees. Wendle Motors was founded in 1943 and is family-owned and operated. If you're ready for a fun and rewarding career, we encourage you to complete this job application.
We sell new Ford and Nissan vehicles as well as used vehicles, plus we service all makes and models. Wendle Motors is committed to serving the automotive needs of the Inland Northwest by creating an atmosphere of trust, respect, and ethical values for our employees, customers, and community.
Our success and ability to provide exceptional service for over 80 years is due to our most valuable resource -- our employees! We are grateful for our hardworking team. We work hard and we play hard, but most importantly we do it together. Whether it's selling cars or supporting our local communities through donations and volunteering, we are always a team. This is why we offer competitive compensation and excellent benefits!
Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment criminal background check will be conducted on the chosen candidate prior to employment. Must be 18 years old.
Salary : $19 - $20