What are the responsibilities and job description for the Operations Coordinator position at WEM Automation - A Valstone Company?
Company Description
WEM Automation, with over 70 years of expertise, is a trusted leader in industrial automation, specializing in precision process control systems for demanding industries such as feed and asphalt. We prioritize long-term partnerships with our customers, ensuring that our time-tested and reliable systems keep operations running smoothly. Our dedicated support team provides assistance from installation to optimization, delivering consistent performance and peace of mind. When you choose WEM, you gain a dependable control system and a partner committed to supporting you at every step.
What You’ll Do
Procurement & Vendor Coordination
- Place and track orders for project-specific equipment, including PLCs, computers, HMIs, and other automation components.
- Confirm specifications with engineering and manage timelines and lead times proactively.
- Develop and maintain relationships with key vendors—ensuring responsive communication, competitive pricing, and reliable delivery.
- Resolve purchasing issues quickly and maintain a high standard of vendor accountability.
Logistics & Shipment Management
- Coordinate outbound shipments to customers and field teams—ensuring contents, documentation, and labeling are complete and accurate.
- Manage freight scheduling, tracking information, and delivery confirmations.
- Monitor all inbound and outbound logistics to ensure smooth material flow and timely project support.
Customer Coordination & Scheduling
- Serve as a communication liaison with customers regarding installation dates, service scheduling, and remote software support.
- Serve as the primary contact for any inside sale requests.
- Maintain and update the internal project calendar with service appointments and delivery timelines.
- Coordinate with project managers, engineering, and field service teams to align customer expectations with team capacity.
Cross-Team Support & Process Improvement
- Support the Project Manager with operations-related tasks, status updates, and internal communication.
- Identify opportunities to streamline procurement, shipping, and customer scheduling workflows.
- Help keep internal systems organized and current—tracking key project milestones and action items.
Qualifications
Skills & Experience
- 2–5 years of experience in operations, logistics, project coordination, or purchasing.
- Experience in a technical, manufacturing, or engineering environment is a plus.
- Comfort with Microsoft Office (especially Excel and Outlook); familiarity with procurement or ERP tools preferred.
Mindset & Traits
- Exceptionally organized and proactive—you track details, manage moving parts, and keep things from falling through the cracks.
- Comfortable communicating with vendors, customers, and cross-functional teams—clear, professional, and timely.
- Confident but collaborative—you take initiative while keeping others in the loop.gg
- Flexible and composed—you adjust to changing plans without missing a beat.