What are the responsibilities and job description for the Legal Director position at Wellspring Case Management?
Overview:
We are seeking an experienced and organized Legal Director to join our team, specializing in Auto No-Fault and Personal Injury cases. This individual will manage client cases from intake through resolution, lead our legal team, and ensure operational excellence across documentation, billing, and client service.
Our Story:
We are Wellspring Case Management, and our focus is to provide caring advocacy for our clients and their loved ones whose lives have been impacted by the effects of a motor vehicle accident so that they can return as closely as possible to the life they knew beforehand. We understand that facing medical difficulties can be overwhelming. That's why we approach each case with genuine empathy and unwavering compassion, ensuring that our clients feel supported every step of the way.
We envision a healthcare landscape where every individual, regardless of their medical challenges, receives the support and care they need to lead a fulfilling and healthy life. Through our dedicated efforts, we aim to make this vision a reality, one client at a time. Our team is growing, are you ready to join us in making a difference?
About the Wellspring culture:
We Show Up: We arrive on time, inject positivity and are committed to our clients
We Smile: We lead with kindness, are self-aware and give others the benefit of the doubt
We Support: We prioritize service to others, work with and through others to achieve our goals and treat our colleagues like customers
Key Responsibilities:
Case Management & Client Support
- Manage client cases from intake through resolution.
- Serve as a primary point of contact for clients, ensuring timely communication and compassionate support.
Legal Research & Analysis
- Act as the subject matter expert in Auto No-Fault Law and Personal Injury.
- Stay current on relevant legislation and regulatory updates.
Drafting & Document Preparation
- Draft and file DIFS complaints.
- Ensure all documentation complies with auto insurance requirements.
- Maintain accurate internal reports covering caseload, referrals, discharges, and other operational metrics.
Trial Support
- Assist with trial logistics and provide support if a case manager is deposed.
Technology & Billing
- Utilize document management systems (e.g., Ahshay) and Microsoft Office Suite.
- Develop and standardize best practices for billing processes.
Accounts Receivable Management
- Assess and monitor overdue invoices for cases in litigation.
- Collaborate with the Finance Lead and President to implement effective collection strategies.
Collaboration & Teamwork
- Work closely with attorneys, paralegals, and other case managers to deliver exceptional client service and operational efficiency.
Qualifications
- Associate’s degree as a Paralegal (required).
- 3–5 years of experience in Personal Injury Litigation, specifically handling insurance-related defense cases in No-Fault/PIP coverage, bodily injury, and/or UM/UIM claims.
- Experience working with automotive claims and adjusters.
- Excellent written, oral, interpersonal, and negotiation skills, with a strong customer service orientation.
- Highly organized and able to manage time, caseload, and competing priorities effectively.
- Strong attention to detail and commitment to meeting individual and team goals.
- High level of dependability and professionalism.
- Strong critical thinking, analytical, and investigative skills.
- Proficiency in Microsoft Office
Benefits
- 401(k) with company match.
- Unlimited PTO.
- Hybrid schedule – work remotely 4 days per week.
- Comprehensive Health and Dental insurance coverage.