IT Support Engineer for MSP Clients

Wellshade, a Raleigh, NC-based technology services company founded in 1998, specializes in customer-focused IT support for small to medium-sized businesses. We are seeking a highly motivated and experienced Freelance IT Support Engineer to join our team. This is a hybrid position based in the Raleigh-Durham, NC area, requiring 2-3 days per week of onsite client visits with flexibility for some remote work. Weekly hours will range from 15 to 40 depending on workload.

Wellshade is seeking a skilled Freelance IT Support Engineer to provide exceptional technical support to our clients on a contract basis (B2B or 1099, not W2). Our team helps businesses focus on their operations by managing their technology, including servers, networks, PCs, laptops, and mobile devices. This role involves both onsite and remote work, with client sites within one hour of the Raleigh-Durham area. Client sites include commercial and industrial environments, such as offices and manufacturing facilities, requiring appropriate professional attire, conduct, and strong interpersonal skills. Some sites may require personal protective equipment (PPE) and government-issued ID for access. Work may occasionally occur in unconditioned and dirty manufacturing environments, and the role requires lifting equipment up to 50 lbs, though this is not frequent.

The IT Support Engineer will be responsible for:

• Delivering high-quality onsite and remote support to a diverse client base
• Troubleshooting and resolving hardware, software, and network issues, including Windows desktops, laptops, printers, and basic network configurations
• Managing and maintaining Microsoft 365 environments (e.g., Exchange Online, Teams, SharePoint)
• Supporting datacenter operations, such as server maintenance and virtualization (e.g., VMware, Hyper-V)
• Participating in network projects and upgrades, including switch and router configurations
• Maintaining accurate ticket documentation in RMM tools
• Communicating technical issues clearly to non-technical clients to ensure satisfaction and understanding

• 5 years of experience in IT support
• Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic network troubleshooting (e.g., TCP/IP, DNS, DHCP)
• Familiarity with MSP RMM tools
• Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical clients
• Ability to work independently and collaboratively in a fast-paced environment
• Exceptional time management skills to prioritize tasks and meet deadlines
• Valid driver's license and reliable transportation for client site visits
• Personal laptop with Windows 10/11 Pro, minimum 16GB RAM, and i5/i7 processor or equivalent for remote work and client support
• Ability to pass a background check
• Professional attire, conduct, and strong interpersonal skills suitable for commercial and industrial client environments

• Experience with remote support tools
• Industry certifications (e.g., CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator Associate)
• Experience with datacenter technologies (e.g., VMware, Hyper-V, Windows Server)

• Some client sites require personal protective equipment (PPE) and government-issued ID for access
• Ability to work in unconditioned and dirty manufacturing environments as needed
• Ability to lift equipment up to 50 lbs, though not frequently

Hourly rate: Up to $25/hour, negotiable based on experience and certifications

Please submit your proposal through Upwork at https://www.upwork.com/jobs/~021965426080180508425, including your resume, relevant certifications, and a brief description (200-300 words) of your experience supporting MSP clients, particularly with Microsoft 365 and network troubleshooting. Hiring, contract management, and payment will be handled exclusively through this Upwork job posting.

Founded in 1998, Wellshade is a trusted technology services provider based in Wake Forest, NC. We specialize in IT consulting, cloud solutions, and managed services through our TrueManage platform, helping small to medium-sized businesses optimize their IT infrastructure. With a team of dedicated consultants and technicians, we prioritize customer satisfaction and deliver tailored solutions to keep businesses running smoothly.

Wellshade is an equal opportunity company and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contract - no employment benefits