What are the responsibilities and job description for the Design Desk Engineer (MSP Sales Engineer) position at CW IT SUPPORT INC?
Design Desk Engineer (DDE)Location: Wilmington, NC area
Company: CW IT Support
Department: Business Alignment Team
Type: Full-Time
Be the Architect Behind IT That Works
At CW IT Support, we don’t just fix problems, we design solutions that scale with our clients’ success. We’re looking for a Design Desk Engineer (DDE) who is equal parts technician, consultant, and strategist. If you love translating complex technical needs into actionable IT project designs that drive real business results, this is the role for you.
What You’ll Do
As a DDE, you will play a pivotal role in the Business Alignment team, collaborating closely with Account Managers to:
Craft tailored IT proposals and work plans that align client needs with MSP best practices
Source hardware, software, and services while optimizing margins and pricing
Leverage tools like QuoteWerks and centralized documentation to build rock-solid solutions
Join KT meetings, internal huddles, and project reviews to ensure transparency and alignment
Track KPIs, contribute to standards development, and continuously level up your technical skills
Why This Role Matters
This isn’t just a back-office engineering role. You’ll have a direct impact on client success and help drive non-recurring revenue through smart, standardized project design. Your work will make our service delivery smoother, our clients happier, and our MSP stronger.
What You Bring to the Table
Bachelor’s degree or tech school training plus relevant industry certifications
A proven track record of technical success in an MSP or IT services environment
Mastery of process-driven project planning and ticket management
Strong communication skills with a client-first mindset
A love for tech, a sharp eye for detail, and a drive to continually improve
What’s in It for You
Competitive salary and performance-based incentives
Opportunities for professional development and certifications
A dynamic, values-driven culture focused on collaboration and growth
A chance to join a team where your designs shape the future of small business IT
Ready to Design the Future?
Apply now and join a company that values your technical expertise, sharp thinking, and passion for progress.