What are the responsibilities and job description for the Support Engineer position at wellsfargo?
Description
Title: Support Engineer
Location: Irving, TX
Alternative Location: Charlotte, NC
Duration: 12 months
Work Engagement: W2
Work Schedule: Onsite
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Technology Operations. Review and analyze complex multi-faceted, larger scale or longer-term Technology Operations challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Responsibilities:
Provide Level 2 production support for consumer technology platforms, including transaction‑based systems.
Partner with engineering and operations teams to design, implement, and improve observability, alerting, and monitoring capabilities using tools such as AppDynamics and Splunk.
Analyze alerts, logs, and system data to help determine root cause and customer impact when issues arise.
Assess and communicate business and customer impact of system issues (e.g., transaction failures, batch job delays).
Act as a liaison between business partners, operations teams, and engineering, ensuring the right teams are engaged at the right time.
Translate technical findings into clear, business‑focused updates for managers, stakeholders, and customers.
Support Mission Control operations by collaborating with L1 monitoring teams and coordinating escalations to engineering teams when deeper technical intervention is required.
Work with Jira boards and intake processes to review customer requirements, clarify expectations, and coordinate follow‑ups.
Support onboarding of applications and teams into observability platforms, ensuring alerts, dashboards, and monitoring standards are properly configured and operationally ready.
Develop familiarity with backend processes such as batch jobs, transaction flows, and consumer technology dependencies.
Maintain accountability for production issues, ensuring timely resolution and proactive communication.
Key Requirements:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Experience using Splunk as a logging and diagnostic tool in a production environment.
Experience with AppDynamics or similar application performance monitoring tools.
Understanding of production support processes within a regulated or financial services environment.
Ability to analyze logs, alerts, and trends to help identify potential root cause and customer impact.
Strong communication skills with the ability to translate technical issues into business language.
Experience working in cross‑functional teams, including business stakeholders and engineering partners.
Familiarity with incident management tools such as ServiceNow and work tracking tools such as Jira.