ServiceNow Lead Software Engineer

Title: ServiceNow Lead Software Engineer

Location: Charlotte, NC

Alternative Locations: McClean, VA; Minneapolis, MN; San Antonio, TX; Chandler, AZ

Duration: 12 months

Work Engagement: W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Wells Fargo is seeking a ServiceNow Lead Software Engineer within the Cybersecurity group for the Technology Exposure Management Engineering team to lead, implement, and support the ServiceNow Vulnerability Response (VR) module. This role will partner with Technical Governance, Platform Architecture and ServiceNow Developers to ensure that design, coding, and practices are in alignment with scalable enterprise solutions. This role will take on application development responsibilities for Wells Fargo’s ServiceNow Cyber Security Vulnerability Remediation applications supporting Cyber Security Technology (ICS).

Key Responsibilities:

• Develop and implement new Service Now Application using low-code or out of the box solutions

• Develop workflow and scripts as needed to personalize existing Service Now applications and automate business processes

• Understand detailed requirements and own code from design, implementation, test automation and delivery

• Manage deployment by engaging with enterprise platform management during release

• Manage Production Support by engaging as L3 support team member

• Manage API integration with non-Service Now applications

• Manage documentation in Confluence of new or existing Service Now applications

• Knowledge of web-based protocols and standards

• Implement solutions, by configuring and customizing scripting, for all components of the ServiceNow VR product.

• Lead complex technology initiatives including those that are companywide with broad impact and act as an escalation point, provide guidance and direction to less experienced staff

• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.

• Resolve coding, testing and escalated platform issues of a technically challenging nature

• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices.

• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals

• Partner with production support and platform engineering teams effectively

• Code ServiceNow solutions within an Agile Framework

Required Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Specialty Software Engineering experience with service-oriented architecture method and ability to consult clients with such topics

• Experience in Service Now Application development, installation, or troubleshooting; or similar Vendor Package

• Experience in Service Now Vulnerability Response

• Experience with web technologies - JavaScript, ES5 , HTML CSS/SCSS, SQL

• Certified as a Service Now System Administrator

• Certified as Service Now Implementation Specialist for Vulnerability Response