EoS Governance & Data Analytics Analyst

Title: EoS Governance & Data Analytics Analyst

Location: 300 S Brevard St Charlotte, NC
Alternate Location:
Duration: 24 months

Work Engagement: W2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking a highly analytical and collaborative professional to support governance and risk management of hardware and software assets approaching or exceeding End of Support (EoS). This role plays a critical function in ensuring compliance with policy standards, driving remediation efforts, and delivering high-quality reporting to leadership and risk committees.

The ideal candidate combines strong data analytics expertise, Agile delivery experience, and the ability to translate complex data into actionable insights for executive audiences.

Responsibilities:

• Govern hardware and software lifecycle risk by identifying assets approaching or exceeding End of Support (EoS)

• Ensure ServiceNow EoS-related functionality operates effectively; manage enhancements and continuous improvements

• Develop, refine, and prioritize user stories in alignment with Agile (Scrum) practices

• Participate in scrum ceremonies including sprint planning, stand-ups, and retrospectives

• Perform User Acceptance Testing (UAT), validation, and quality assurance activities

• Leverage ServiceNow CMDB data and Power BI to identify at-risk assets and trends

• Partner with Product Owners, engineering teams, and stakeholders to define and track remediation plans

• Proactively follow up on at-risk items to ensure accountability and timely resolution

• Escalate issues where progress does not align with governance policies or risk expectations

• Create clear, concise executive-level reporting and presentations (PowerPoint) to enable decision-making

• Ensure reporting is accurate, timely, and aligned with leadership expectations

• Collaborate across cross-functional teams to drive alignment, transparency, and outcomes

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Experience writing user stories, participating in Agile/Scrum ceremonies, and performing UAT/testing

• Strong data analytics background with experience working on data-driven projects and databases

• Experience with policy governance or risk management frameworks

• Proven ability to collaborate across cross-functional teams and build strong partnerships

• Excellent attention to detail and organizational skills

• Strong communication skills with the ability to present complex data to executive audiences

• SQL, Excel, Power BI/Tableau

• ServiceNow (including CMDB), JIRA, Confluence, SharePoint

• Postman, REST APIs

• Microsoft Office (PowerPoint, Excel, Word)