What are the responsibilities and job description for the ServiceNow Change Request Coordinator (contract) position at Wells Fargo?
Title: ServiceNow Change Request Coordinator
Location: Irving, TX (401 Las Colinas Blvd)
Duration: 18 months
Work Engagement: W2
Work Schedule: Hybrid (1 month on site training, then hybrid schedule)
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables. Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Business Execution.
Key Responsibilities:
In this role, you will create and manage release-related Change Requests within the ServiceNow platform. You will support execution by managing the requests thus ensuring timely approvals and alignment with release schedules
Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
Coordinate communication and information flow between business and technology teams
Plan, manage, coordinate, communicate and deploy weekly and "on demand" (expedited / emergency) releases on a rotational basis (nights & some weekends)
Participate in additional ServiceNow release management activities: Patching, Cloning, Upgrades, Key Notifications (gathering information, drafting and distribution) and AGILE/JIRA daily standups and story tracking
Environment Management
Qualifications:
Experience working with SDLC (Systems Development Life Cycle)
SDLC Tracker Experience
AGILE/JIRA experience
Enterprise Change Management
Enterprise Incident Management
Planning and running effective meetings (Teams) with large teams
Building rapport and effective collaboration with ServiceNow and all ServiceNow Build Team resources
Previous Scrum Master experience
Location: Irving, TX (401 Las Colinas Blvd)
Duration: 18 months
Work Engagement: W2
Work Schedule: Hybrid (1 month on site training, then hybrid schedule)
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables. Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Business Execution.
Key Responsibilities:
In this role, you will create and manage release-related Change Requests within the ServiceNow platform. You will support execution by managing the requests thus ensuring timely approvals and alignment with release schedules
Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
Coordinate communication and information flow between business and technology teams
Plan, manage, coordinate, communicate and deploy weekly and "on demand" (expedited / emergency) releases on a rotational basis (nights & some weekends)
Participate in additional ServiceNow release management activities: Patching, Cloning, Upgrades, Key Notifications (gathering information, drafting and distribution) and AGILE/JIRA daily standups and story tracking
Environment Management
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- 4 years of Business Systems Data experience
- SDLC background
- Must have experience opening Change Requests and be able to use data to make risk-based decisions based on factual data in a fast-paced environment. previous
- Must have large financial services experience
- Strong attention to detail
- ServiceNow Experience within the ITSM is a PLUS
- Strong relationship building skills
Experience working with SDLC (Systems Development Life Cycle)
SDLC Tracker Experience
AGILE/JIRA experience
Enterprise Change Management
Enterprise Incident Management
Planning and running effective meetings (Teams) with large teams
Building rapport and effective collaboration with ServiceNow and all ServiceNow Build Team resources
Previous Scrum Master experience