Engineering Associate - Systems Operations (MFT)

About This Role

Wells Fargo is seeking an Engineering Associate - Platform Operations (MFT) to support daily operational activities for enterprise File Transfer Services platforms. As part of the Infrastructure organization, this role supports and delivers the enterprise infrastructure services that power Wells Fargo operations globally. Our Infrastructure teams provide the foundational technology platforms-including networking, production services, storage, data centers, mainframe, midrange, Cloud-based systems, and distributed systems-that keep the company running securely and reliably.

In this entry-level role, you will help support key managed file transfer services within this broader ecosystem. You will focus on production operations, monitoring, incident response, and routine platform tasks that ensure critical data moves safely and consistently across the enterprise. This is an ideal opportunity for early-career talent looking to build technical skills, gain hands-on operational experience, and grow within a large-scale enterprise infrastructure environment.

You will also participate in the Career Opportunities in Development and Engineering (CODE) Program - a two-year development program that runs alongside your full-time experience. CODE is designed for recent grads, coding bootcamp alumni and individuals with hands-on technical experience looking to break into tech.

CODE Provides

• Immersive onboarding and foundational technical training
• A supportive cohort experience of peers starting their tech careers
• Dedicated mentors and program managers who guide your development
• Professional development, career coaching, and workshops
  
  

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship now or in the future to retain their authorization to work in the United States.

In This Role, You Will

• Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided).
• Review and respond to L1 monitoring alerts and ServiceNow incidents within defined SLA timelines.
• Execute runbook-driven tasks such as service restarts, workflow checks, certificate renewals, and production request validations.
• Assist in incident triage, initial troubleshooting, and escalation to ensure platform stability.
• Support platform health monitoring, performance checks, and proactive identification of potential issues.
• Maintain and update runbooks, documentation, and process steps to ensure operational accuracy.
• Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery.
• Follow change management standards, including executing approved ServiceNow Changes, CTASKs, and SCTASKs.
• Contribute to ongoing operational improvements and help reduce manual effort through standardization.
  
  

Required Qualifications:

6 months of Technology Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 6 months of exposure to Linux/Unix commands, including navigating directories, checking logs, and editing files (e.g., cd, grep, tail, vi).
• 6 months of exposure to scripting languages such as Python, Bash, or PowerShell to automate repetitive operational tasks or data validations.
• 6 months of experience working with HTTPS, HSH, and SHS protocols, including validating secure connections, reviewing certificates, or supporting encrypted data transfer workflows.
• Experience working with ITSM ticketing tools such as ServiceNow, with exposure to opening, updating, or resolving tickets at least weekly.
• Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms.
• Ability to follow detailed runbooks or SOPs, demonstrated through coursework, job experience, or documented processes.
• Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates.
• Experience communicating technical issues clearly, demonstrated through support interactions, group projects, or ticket documentation.
• Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates.
• Bachelor's in computer science or related field preferred but not required.
  
  

Job Expectations:

• The selected candidate for this role must be able to begin employment by May 13, 2026, in a full-time capacity. This position is required to work from the designated posted office location and must be able to meet all expectations of the current hybrid work schedule, including regular in-office attendance as defined by the team and program requirements.
• Actively engage in the two-year CODE Program, including participation in training, mentorship, networking events, and career development activities.
• Relocation assistance is not provided for this role.
• This position is not eligible for Visa sponsorship.
  
  

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
  
  

Posting End Date:

30 Mar 2026

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-532176