What are the responsibilities and job description for the Tech Bus Services Associate RWF position at Wells Fargo NOAM?
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The candidate will facilitate Business Continuity Planning functions in upholding the Enterprise BCP Policies to ensure all Wholesale Technology BCP's are in compliance.
Responsibilities include:
Wells Fargo Wholesale Technology (WT), part of Enterprise Information Technology (EIT), is looking to add a Business System Consultant (BSC 5) to work directly with our internal customers and Shared Services Partners on determining requirements, developing & managing projects and creating an operational structure related to Business Recovery for the WT organization.
Essential Duties and responsibilities will include the following:
Coordinate, develop and execute Business Continuity Planning deliverables.
Develop an in depth knowledge and understanding of Technology and Business Unit BCP's.
Coordinate between internal customers, technology and application teams to understand customer needs, plan and lead the analysis of complex problems and coordinate the support of resolution activities.
Analyze and identify process problems, develop resolutions, draft and manage SOP's and the potential creation of alternate support processes.
Coordinate & communicate information related to emergency infrastructure remediation.
Generate and maintain centralized communication process that allows for effective communication between internal customers, WT teams and service providers.
Ability to develop, document and maintain Standard Operating Procedures (SOP's).
Work with offshore teams to plan & execute one-time and re-occurring activities.
Develop a reporting structure that shows progress and performance across the participating teams, helping to track and improve internal performance.
Develop and/or maintain documentation, departmental technical procedures and user guides.
Participates in projects & initiatives in order to assure quality, security and compliance requirements met expectations and desired results for their supported area.
Lead and/or participate in post mortem process that identifies process failures, recommending and implementing improvements.
Participate in production outage assessments and remediation activities, including troubleshooting, documentation and communications.
Actively participate in partner and internal customer meetings as needed.
The position will interface with various application teams, service delivery team and distributed systems team members gain the knowledge needed to review and verify audit compliance. May work directly with senior management and is considered a high-level expert.
RWF
Required Qualifications
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
TX-Irving: 2975 Regent Blvd - Irving, TX
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
NC-Raleigh: 4208 Six Forks Road - Raleigh, NC
Disclaimer
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The candidate will facilitate Business Continuity Planning functions in upholding the Enterprise BCP Policies to ensure all Wholesale Technology BCP's are in compliance.
Responsibilities include:
Wells Fargo Wholesale Technology (WT), part of Enterprise Information Technology (EIT), is looking to add a Business System Consultant (BSC 5) to work directly with our internal customers and Shared Services Partners on determining requirements, developing & managing projects and creating an operational structure related to Business Recovery for the WT organization.
Essential Duties and responsibilities will include the following:
Coordinate, develop and execute Business Continuity Planning deliverables.
Develop an in depth knowledge and understanding of Technology and Business Unit BCP's.
Coordinate between internal customers, technology and application teams to understand customer needs, plan and lead the analysis of complex problems and coordinate the support of resolution activities.
Analyze and identify process problems, develop resolutions, draft and manage SOP's and the potential creation of alternate support processes.
Coordinate & communicate information related to emergency infrastructure remediation.
Generate and maintain centralized communication process that allows for effective communication between internal customers, WT teams and service providers.
Ability to develop, document and maintain Standard Operating Procedures (SOP's).
Work with offshore teams to plan & execute one-time and re-occurring activities.
Develop a reporting structure that shows progress and performance across the participating teams, helping to track and improve internal performance.
Develop and/or maintain documentation, departmental technical procedures and user guides.
Participates in projects & initiatives in order to assure quality, security and compliance requirements met expectations and desired results for their supported area.
Lead and/or participate in post mortem process that identifies process failures, recommending and implementing improvements.
Participate in production outage assessments and remediation activities, including troubleshooting, documentation and communications.
Actively participate in partner and internal customer meetings as needed.
The position will interface with various application teams, service delivery team and distributed systems team members gain the knowledge needed to review and verify audit compliance. May work directly with senior management and is considered a high-level expert.
RWF
Required Qualifications
- 5 years of technology experience
- 2 years of operations experience
- 4 years of business continuity planning experience
- 7 years of business continuity planning experience
- 4 years of technology project management experience
- Experience managing medium technology development efforts within a major line of business
- Ability to influence across all organizational levels, particularly senior management
- Ability to coordinate completion of multiple tasks and meet aggressive time frames
- Ability to exercise independent judgment and creative problem solving techniques
- Excellent verbal, written, and interpersonal communication skills
- Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions
- Knowledge and understanding of Information Technology operations and datacenter management processes
- Knowledge and understanding of project management and implementation in a technical environment
- Intermediate Microsoft Project skills
- Experience in crisis management communications
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
TX-Irving: 2975 Regent Blvd - Irving, TX
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
NC-Raleigh: 4208 Six Forks Road - Raleigh, NC
Disclaimer
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.