What are the responsibilities and job description for the Systems Operations Manager - Cornerstone - RWF position at Wells Fargo NOAM?
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
This is a Technical Manager role overseeing a team of Engineers that support complex Know your Customer and Customer Due Dilligence platforms Cornerstone, COPS and CRMS.
The manager will over see the resources, technical issues & initiatives related to the large and complex application. The candidate must be able to actively participate in the development of technical support strategies & plans; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot & restore service; may act as an internal consultant regarding use of critical application tools and processes. Evaluates service level agreement criteria; identifies gaps in current technology processes and recommends changes to assure SLAs can be supported. Oversee complex migrations from development to production, ipgrades, installations and/or configurations. Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-PHX-Northwest Phoenix: Min: $108,500 Mid: $155,000 Max: $201,500
MN-Minneapolis: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Raleigh: Min: $108,500 Mid: $155,000 Max: $201,500
Street Address
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
Disclaimer
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
This is a Technical Manager role overseeing a team of Engineers that support complex Know your Customer and Customer Due Dilligence platforms Cornerstone, COPS and CRMS.
The manager will over see the resources, technical issues & initiatives related to the large and complex application. The candidate must be able to actively participate in the development of technical support strategies & plans; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot & restore service; may act as an internal consultant regarding use of critical application tools and processes. Evaluates service level agreement criteria; identifies gaps in current technology processes and recommends changes to assure SLAs can be supported. Oversee complex migrations from development to production, ipgrades, installations and/or configurations. Understands compliance and risk management requirements for supported system area and provide implementation support for key risk initiatives.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
- Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks. RWF
- 5 years of systems support analysis experience
- 3 years of consulting experience, solutions analysis experience or a combination of both in a technology environment
- 3 years of leadership and people management experience in a technology environment
- A BS/BA degree or higher
- 1 year of financial services experience
- 5 years of change management experience
- 5 years of customer relationship management experience
- 1 year of defect tracking tool experience
- 1 year of Incident Response Protocols and Tools experience
- 1 year of JIRA experience
- 1 year of PAC2000 experience
- 1 year of Quality Center experience
- 1 year of Remedy experience
- 1 year of SharePoint experience
- 5 years of Incident Management System experience
- 5 years of Incident Response Protocols and Tools experience
- 1 year of experience working in a large enterprise network organization
- 3 years of experience scheduling meetings and managing calendars using an enterprise email application such as Microsoft Outlook
- 5 years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
- 1 years of experience supporting or designing high priority enterprise technology solutions
- 5 years of experience leading matrixed resources
- 1 years of experience working with vendor software, technologies and tools that are enterprise solutions
- 1 years of experience with Customer Due Diligence (CDD) applications
- 3 years of experience in resource capacity planning
- Good analytical skills with high attention to detail and accuracy
- Good verbal, written, and interpersonal communication skills
- Knowledge and understanding of Anti Money Laundering (AML) financial compliance investigations
- Knowledge and understanding of Autosys
- Solid problem solving skills
- Strong analytical skills including the ability to research and resolve confirmation discrepancies
- Experience developing, supporting or integrating messaging technology such as Solace, Tibco or MQ
- A BS/BA degree or higher in science or technology
- 1 year of financial services industry experience
- Experience designing and implementing multiple transport solutions supporting large scale metropolitan area (MAN) and wide area (WAN) networks
- Knowledge or Experience supporting IBM BPM, Webshpere Lombardi Edition, or Integration Designer (IID).
- Ability to lead application workarounds, break-fixes, recovery and remediation
- Knowledge or Experience supporting ETL, and middleware messaging flows using Solace or MQ.
- Knowledge or Experience with application monitoring tools ITRS, AppDynamics and Splunk
- Ability to work on call as assigned
- Flexibility to work in a 24/7 environment, including weekends and holidays
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-PHX-Northwest Phoenix: Min: $108,500 Mid: $155,000 Max: $201,500
MN-Minneapolis: Min: $108,500 Mid: $155,000 Max: $201,500
NC-Raleigh: Min: $108,500 Mid: $155,000 Max: $201,500
Street Address
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
Disclaimer
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Salary : $108,500 - $201,500