What are the responsibilities and job description for the Quality Assurance Analyst (contract) position at Wells Fargo and Careers?
Title: Quality Assurance Analyst
Location:
Des Moines, IA
Duration: 12 months
Work Engagement: W2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives. Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics. Determine areas of strength or Business Execution opportunity within defined scope of work. Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations. Utilize independent judgment to guide moderate risk deliverables. Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business. Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business. Collaborate and consult with leaders and executive management. Provide work direction to less experienced Strategy and Execution staff.
Responsibilities:
- Policy and procedure review of requirements
- Establishing Quality Assurance evaluation scripts
- Identifying testing population and process steps
- Documentation of program requirements using templates (technical writing)
- Strong Communication/partnership with varying levels of an organization
- Training/communicating development with lower level staff
- Performing second level reviews of completed evaluations
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Previous experience with QA and or/ Audit.
- Strong Technical Procedure Writing experience.
- Understanding of Standard Operating Procedures.
- Experience with Policy and Procedure review.
- Project Management skills.