Collections Specialist

Job Title: Collections Specialist

Reports to: Credit & Collections Manager or Controller

Department: Finance

FLSA Status: Non-Exempt

Direct Reports: N/A

About Wells Ag Supply

· Our purpose: Empowering Farmers to Win

· Our Core Values: We will recruit, hire and develop SELF-MOTIVATED and ADAPTABLE team members who display a high degree of ACCOUNTABILITY and EFFICIENCY.

Job Purpose

The Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding invoices while maintaining positive customer relationships. This role monitors accounts receivable, communicates with customers regarding past due balances, resolves billing issues, and collaborates with internal departments to minimize delinquent accounts and reduce bad debt.
Duties and Responsibilities

These are the basic duties and responsibilities of the position and must be performed competently. Basic duties and responsibilities include, but are not limited to the following:

· Monitor customer accounts and identify overdue balances.

· Contact customers by phone, email, and written correspondence regarding outstanding invoices.

· Negotiate payment arrangements and follow up on payment commitments.

· Research and resolve billing discrepancies, disputes, and payment issues.

· Maintain accurate records of collection activities and customer communications.

· Apply payments and reconcile customer accounts when necessary.

· Review credit limits and recommend account holds or credit adjustments.

· Work closely with sales, customer service, and accounting teams to resolve account issues.

· Prepare ageing reports and provide updates on collection activities.

· Escalate delinquent accounts to management or third-party collection agencies when appropriate.

· Ensure compliance with company policies and applicable collection regulations.

Qualifications

· High school diploma or GED required; associate or bachelor’s degree in accounting, Finance, or Business preferred.

· Two or more years of collections, accounts receivable, or customer service experience preferred.

· Strong communication and negotiation skills.

· Excellent organizational and time-management abilities.

· Proficiency in Microsoft Office, particularly Excel.

· Experience with ERP or accounting software such as SAP, Microsoft Dynamics, NetSuite, or QuickBooks is a plus.

· Ability to analyze account information and solve problems effectively.

· High level of professionalism and confidentiality.

Knowledge, skills, and abilities

· Understanding of accounts receivable and collection processes.

· Strong attention to detail and accuracy.

· Ability to manage multiple priorities in a fast-paced environment.

· Customer-focused approach while maintaining firm collection practices.

· Strong written and verbal communication skills.

· Ability to work independently and as part of a team.

Working Conditions

· Primarily office-based with extended periods of sitting and computer work.

· Standard business hours with occasional overtime as needed.

Performance Measures

· Days Sales Outstanding (DSO).

· Collection rate.

· Percentage of past-due accounts collected.

· Reduction in aged receivables.

· Accuracy of account documentation.

· Customer satisfaction and issue-resolution timeliness.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $25