Senior Collections Specialist

Senior Collections Specialist   

Position Overview:   

We are seeking an experienced Collections Specialist to support a small law firm with a busy medical and consumer collections business.   

Description:   

• Claim intake – new and existing clientele   
• Review and set up new placements   
• Verify account balances and supporting documentation   
• Prepare and send demand letters   
• Establish client reporting requirements   
• Open and organize electronic files   

Collection   

• Communicate with debtors consistent with applicable laws   
• Negotiate payment arrangements, document activity, make payments   
• Resolve account disputes, documentation requests: payment processing   
• FDCPA, FCRA & CFPB regulations & state laws (IA, IL)   

Account Administration   

• Maintain account notes   
• Update and manage debtor data   
• Skip tracing requests   
• Manage statutory and client deadlines   

Requirement  

• Must have Vertican Collection Master proficiency   

Qualifications  

• 5 years of consumer and medical collections experience  
• Experience with collections litigation   
• Familiarity with garnishments, judgments   
• Civil litigation and Iowa law filing experience   
• Candidates should possess strong Debt Collection and Cash Collection skills, including experience managing delinquent accounts and negotiating payment solutions.  
• Candidates should possess excellent Communication and Customer Service skills to handle sensitive conversations, provide clear information, and maintain professional relationships.  
• Candidates should possess foundational Finance skills to understand account balances, payment applications, and basic financial documentation.  
• Candidates should have strong organizational and time management abilities, with attention to detail and accurate record-keeping in case management systems.  
• Experience in a law firm, collections agency, or related financial services environment is beneficial, along with familiarity with relevant regulations and compliance standards.  
• Proficiency with office software and collections or case management systems is preferred; the ability to learn new tools and processes quickly is important.  
• A high school diploma or equivalent is required; additional education in business, finance, or legal studies is a plus.  

Work Environment & Culture   

• Small law office with a busy, high‑energy team   
• Diversity, equity, & inclusion supportive culture   
• Office location in Pocahontas, Iowa, a small county-seat located in northwest-central Iowa,  

Why This Role   

• Immediate opportunity to make an impact   
• Competitive pay   
• Hybrid flexibility with weekly office visits a potential   
• Tremendous opportunity to expand your collections litigation knowledge  

No 3rd party vendors or agencies  

This position is not eligible for immigration sponsorship