What are the responsibilities and job description for the Server position at WELLQUEST?
Summary
The Server position is responsible for serving food in a friendly, courteous manner and helpful attitude at a WellQuest Living community. Perform a variety of duties in and around the dining area and kitchen. Reports to: Executive Chef or Dining Services Manager. Must 18 years of age.
- Make resident satisfaction the number one priority.
- Serve meals to residents, family members and visitors in a professional, dignified, efficient and courteous manner.
- Assure compliance with all proper serving techniques/etiquette (e.g., serving from left, clearing used dishes between courses, etc.)
- Assist residents with menu selections as needed.
- Accurately and professionally take residents and guests’ food and beverage orders. Verify food prepared matches items ordered on POS. Ensure food orders reflect special requests, including menu substitutions.
- Identify how various menu items are prepared, ingredients, and cooking methods especially for daily specials for residents and guests.
- Ensure that plates are presentable before serving. Bring and serve food using large oval trays and tray stands; and preparing to-go or delivery orders appropriately.
- Serve as a liaison with kitchen and dining room staff to make corrections or adjustments to orders as necessary.
- Track residents’ attendance at meals.
- Deliver meals to resident rooms as required.
- Prepare dining room prior to each meal by performing necessary cleaning and stocking (saltshakers, pepper shakers, sugar bowls).
- Check dining room stock and nourishments. Pull old items and restock as necessary.
- Clean tables and chairs after meals and pick up floor areas.
- Bus tables and return all dishes to the kitchen.
- Maintain clean and sanitary work environment at all times.
- Report equipment safety issues to Executive Chef or Dining Services Manager.
- Cooperate to get work done and is flexible with daily schedule. Assist in food inventory and/or wash dishes when needed. Assist in breaking down deliveries and puts away stock as needed.
- Follow standards for time and attendance.
- Display tact and friendliness when dealing with residents, families and visitors.
- Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
- Communicate any observed or suspected resident change of condition to a supervisor immediately.
- Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
- Encourage teamwork through cooperative interactions with co-workers and other departments.
- Support a positive and professional image through actions and dress.
- Performs other duties consistent with the position as assigned by the Executive Chef or Dining Services Director.
Ability and Experience requirements:
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Ability to read, write and speak English. Obtain Food Handlers Card as required.
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Wait Staff experience preferred.
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Ability to follow written and oral directions.
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Ability to interact tactfully with residents and family members, staff and general public.
Salary : $16 - $18