What are the responsibilities and job description for the Investigator - QAS011 - Mon-Fri 9AM-5PM position at WellLife Network?
Make an Impact.
At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.
About WellLife Network
WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary
The Quality Assurance Specialist is responsible for assessing program compliance with federal and state regulations, as well as agency policies and procedures. This role provides training and technical assistance to program staff related to incident management and quality assurance, and conducts timely, thorough investigations of all reportable incidents, including abuse and neglect.
Essential Accountabilities
Qualifications: Bachelor’s degree preferred; excellent platform and communication skills. Experience in conducting investigations. Experience in conducting quality audits in a Medicaid funded environment. Knowledge of OPWDD/OMH/DOH/CMS regulations and all aspects of incident management. Must have access to a vehicle and a valid NYS driver’s license. Must be able to travel in 5 boroughs and Long Island.
At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.
About WellLife Network
WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary
The Quality Assurance Specialist is responsible for assessing program compliance with federal and state regulations, as well as agency policies and procedures. This role provides training and technical assistance to program staff related to incident management and quality assurance, and conducts timely, thorough investigations of all reportable incidents, including abuse and neglect.
Essential Accountabilities
- Regulatory Compliance: Conduct site visits, review documentation, and provide guidance to ensure compliance with federal, state, and agency requirements.
- Incident Management: Investigate reportable incidents in accordance with regulatory timelines to ensure safety, accountability, and policy adherence.
- Site Standards: Support programs in maintaining safe, organized, and compliant environments.
- Training Oversight: Review and verify staff training records to ensure completion of all required trainings.
- Collaboration: Partner with program staff, management, and leadership to communicate findings, address concerns, and implement corrective actions.
- Training & Technical Assistance: Deliver training and ongoing support to strengthen compliance and improve service quality.
- Multi-Site Support: Travel as needed to support and monitor multiple program locations.
- Communication: Maintain clear, consistent communication with stakeholders to promote continuous improvement and high-quality care.
- Compensation: Competitive hourly rate based on experience.
- Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
- Work-Life Balance: Paid time off, holidays, and personal days.
- Wellness Program: Free and low-cost gym and wellness access and support.
- Training & Growth: Ongoing professional development and career advancement opportunities.
- Meaningful Work: Direct impact on the lives of youth and their families.
- Supportive Environment: A collaborative team that values your contributions
Qualifications: Bachelor’s degree preferred; excellent platform and communication skills. Experience in conducting investigations. Experience in conducting quality audits in a Medicaid funded environment. Knowledge of OPWDD/OMH/DOH/CMS regulations and all aspects of incident management. Must have access to a vehicle and a valid NYS driver’s license. Must be able to travel in 5 boroughs and Long Island.