What are the responsibilities and job description for the Office Staff (Administrative) position at Wellity Health?
About Wellity Health
Welcome to Wellity Health where we are committed to achieving true equity in mental health. We aim to provide equitable and accessible care to individuals from all backgrounds and we are committed to reducing mental health symptom severity, reducing and / or eliminating the need for utilization of higher levels of care, and foster lasting positive outcomes for our adolescent consumers and their loved ones in our intensive outpatient setting.
Office Staff Position – Be the Friendly Voice of Mental Health Support
Are you someone who enjoys bringing order to a busy day, helping others with compassion, and keeping everything running smoothly? If so, you might be just who we're looking for!
At Wellity Health, we are committed to providing accessible, high-quality mental health care to underserved populations. As part of our office staff team, you'll be the first point of contact for many of our clients, helping create a welcoming, efficient experience.
What You'll Be Doing
In this Full-Time, Non-Exempt (hourly), in-office position, your organization, communication skills, and attention to detail will shine in this role. Here's what your days will look like :
- Answer Calls & Schedule Appointments – You'll assist clients with scheduling, rescheduling, and general inquiries, ensuring they feel supported every step of the way.
- Verify Insurance & Explain Coverage – You'll work with insurance companies to verify eligibility and help clients understand their coverage.
- Prepare Patient Records – From registration to appointment preparation, you'll ensure records are complete, accurate, and HIPAA-compliant.
- Assist Clinical Staff – You'll support therapists and nurse practitioners by managing paperwork, scheduling, and other clerical tasks.
- Maintain a Welcoming Office Environment – You'll help keep our workspace clean, organized, and inviting for both clients and staff.
What a Day in This Role Looks Like
Your day begins in the office with checking emails and G-chats to stay connected with Wellity providers. You review calendars for your assigned clinicians, ensuring appointments are accurately scheduled and up-to-date. As patient questions come in via phone and email, you respond with clarity and compassion, making sure they have the information they need.
Throughout the day, you'll create and send Zoom links for upcoming telehealth sessions while coordinating with colleagues to handle high-priority tasks. You juggle these responsibilities with ease, knowing that clear communication and organization help the entire team operate smoothly. Before wrapping up, you double-check tomorrow's appointments and confirm that all necessary documentation is complete.
What It Takes to Succeed in This Role
Must-Have Skills & Experience :
Soft Skills That Make a Difference :
Why You'll Love Working Here
Ready to Apply?
If you have a heart for helping others and the skills to keep our office running smoothly, we'd love to meet you! Apply today and join us in making mental health care more accessible and compassionate for all.
Please note pay rates are dependent on experience and the higher rates require bilingual Spanish language skills.
The pay range for this role is :
19 - 22 USD per hour(Fremont)
PI262446729
Salary : $19 - $22
