Receptionist & Referral Coordinator

Intake, Referral & Front Desk Coordinator

Full-Time | Colorado Springs

Pay

$23.00-26.00 per hour

About WellCare

As a small, locally owned pediatric therapy practice, WellCare Pediatric Therapy Specialists services the greater Pikes Peak area and has created a treatment model that truly focuses on an individualized, multi-disciplinary approach to client care. Together, our team of Operations Staff, ABA, Occupational, Physical, and Speech therapists work to provide the best care possible to kids across Colorado Springs. All staff are compensated for collaboration and have access to flexible work schedules, competitive pay and benefits, personal and professional mentorship, and industry-leading training.

Why You'll Love Working Here

• Collaborative, interdisciplinary team environment

• Great pay and benefits

• Mentorship, career growth, and continuing education opportunities

• Employees describe us as "supportive," "collaborative," and a place where "leadership truly cares about staff and clients"

Job Description

Full-time front office Intake, Referral and Front Desk Coordinator for a pediatric therapy practice. This position is an integral part of our Operations Team and serves the vital role of primary communications manager between staff, parents, physicians, and community resources. This is an in-office position located at our South Admin Office, centrally located off Academy and Constitution Blvd at 2105 Academy Circle, Colorado Springs, CO. This is a full-time position with either an 8:00-4:30 or 8:30-5:00, Monday through Friday schedule.

In this role, the Intake & Referral Coordinator will be responsible for, but not limited to:

• Obtaining all new client intake information and communicating our therapy philosophy and scheduling process

• Working with therapy coordinators to schedule new clients and adjust client schedules as needed

• Coordinating and communicating therapy schedules and pertinent changes to both therapists and families

• Submitting and tracking physicians’ orders and other therapy documents

• Creating and maintaining client records in our electronic health record systems

• Utilizing EMR and other software programs including KanTime, Microsoft Suite, and Weave

• Verifying insurance benefits and explaining benefit coverage to families

• Communicating with therapists, parents, and office staff daily

• Maintaining excellent written and oral communication skills

• Attending and actively participating in ongoing trainings and staff meetings

Minimum Qualifications

• HS Diploma

• Excellent time management, organization, and communication skills

Preferred Experience

• Familiarity with EMR systems (i.e. Kantime)

• At least 2 years' experience as an intake or referral coordinator in a therapeutic or clinical setting

• Knowledge of insurance eligibility verification

• Experience working within the Medicaid and TRICARE systems

• 1 year of scheduling experience

• 1 year of customer service experience

Benefits & Perks

• Over 4 Weeks PTO: Tenure-based accrual system plus paid sick leave

• Comprehensive Insurance: Health, dental, vision, mental health telehealth, and disability

• Retirement: 401(k) and Roth IRA

• Additional: FSA/HSA, life insurance, parental leave, EAP, prescription discount, Teladoc, Health Advocate, referral program, paid orientation, and paid training

• Monthly Celebrations: Birthday, anniversary, and milestone lunches

• Career Development Program: Weekly supervisor check-ins and annual pay increases