What are the responsibilities and job description for the Admissions Specialist Lead position at Wellbridge Addiction Treatment and Research?
| Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center! |
Admissions Specialist Lead - Full Time. This position is eligible for applicable shift differentials.
This position is responsible for engaging prospective patients and families by providing information about Wellbridge programs and the admissions process, outreach to referral sources, families and patients considering admission to Wellbridge and case reviews, transportation reviews and oversight of the Support Center during their assigned shift.
RESPONSIBILITIES INCLUDE:
- Coordinates daily shift operations by assigning tasks, monitoring performance, addressing issues promptly, and ensuring smooth workflow and team accountability.
- Effectively communicate information about Wellbridge programs and campus and explains what sets Wellbridge apart from other treatment centers
- Maintain a professional demeanor with emphasis on easing anxiety, building trust and confidence, and offering clarity to prospective patients, families and treatment providers
- Respond promptly to all phone calls and inquiries from prospective patients, families, and treatment providers
- Gather prospective patients’ demographic information, insurance information, referral source and treating therapists and enters into the EMR for warm hand-off to Admissions Therapist
- Create the patient chart in the EMR and enter patient demographic information
- Explain self-pay, in-network, and out of network rates to families
- Follow prospective patients throughout the pipeline and follows up with those who have not completed a clinical intake
- Collaborate directly with Admissions Therapist for smooth handoff to begin patient clinical intake.
- Pursue continuing education in addiction and mental health to maintain and broaden knowledge.
- Maintain a safe and caring environment, delivering care in a culturally sensitive manner and consistent with Wellbridge mission, vision and values
OTHER DUTIES:
This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
ESSENTIAL FUNCTIONS:
Provide patient admission related tasks. For patient care needs, this is an on-site role. Clearly communicate and exchange information verbally and electronically. Consistent computer and phone, general office equipment use. Generally sedentary, traversing office and facility areas. The Admissions Specialist Lead will also be on call for admission needs 8-10 hours weekly as determined by the Director of Access Services.
QUALIFICATIONS:
- Bachelor’s degree in business administration, communication, psychology, healthcare administration or related field
- Minimum five years’ experience working with substance use or mental health, either in a clinical or admissions-related role
- Ability to work independently and in a team environment
- Strong interpersonal skills required to facilitate conversations with patients, staff, nurses, physicians, etc.
- Proficiency in Microsoft software, (Excel, Access), required.
- Knowledge of a Customer Relationship Management System (CRM)
