Case Manager

Case Manager - Full Time, Days: Mon-Fri or Fri-Tues available.

This position supports patients as they transition from inpatient treatment to ongoing care, focused on aftercare planning and coordination, working closely with patients, families, and providers to ensure a seamless and individualized continuum of care.  

RESPONSIBILITIES INCLUDE: 

• Research aftercare treatment options for patients including transitional housing if needed
• Locate and secure transitional housing if needed and 12 Step meetings, specialists, doctors, therapists, psychologists, MAT providers, etc. in patients’ home areas as needed
• Collaborate with families and referents on patients’ discharge plans with permission of the patient
• Consult with patients and families on payment options and available financial support to create a clear understanding of the process
• Assist patients and families with understanding FMLA and short-term disability benefits, focusing on guidance and support throughout the process.  Help patients complete FMLA and disability-related paperwork, providing guidance on claim submission and follow-up as needed
• Collaborate with Quality department to send any required paperwork to aftercare resources
• Develop a strong, ongoing relationship with patients and their families. Maintain ongoing healthy communication with the patient's families
• Accurately share information in team meetings
• Facilitate referrals to ancillary services. Ensure the correct documentation is collected and/or received
• Assist in ACA/AMA interventions with the Clinical and Nursing department
• Maintain a basic understanding of health insurance benefits, health insurance terms, and other payment methods that are used for our organization
• Complete all assigned documentation in a neat, accurate and timely manner
• Exercise sound professional judgment and seek assistance as necessary
• Protect the privacy of all patient information in accordance with the organization's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider
• Provide crisis support to other clinicians and patients, as needed and in emergency situations
• Maintain a safe and caring environment, delivering care in a culturally sensitive manner and consistent with Wellbridge mission, vision, and values

OTHER DUTIES: 

This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.    

ESSENTIAL FUNCTIONS:  

For patient care needs, this is an on-site role.  Meets and communicates with providers and partners, clearly deliver information related to continuing care services. Occasional driving to appointments. Consistent computer and phone, general office equipment use. 

QUALIFICATIONS: 

• A bachelor's degree from an accredited college and one year (1) of full-time satisfactory experience performing assessment and/or treatment of drug or alcohol addiction care OR a four-year high school diploma or its educational equivalent and two years (2) of full-time satisfactory experience in addiction care. CASAC, MSW and/or MHC preferred
• Familiarity with all relevant healthcare standards: OASAS, ASAM, JCAHO, etc.
• Demonstrated communication, critical thinking, and interpersonal skills
• Proficiency with data management and electronic health records 
• Strong problem solving, conceptual, and analytical skills

Preferred Qualifications 

• Specific experience with stabilization and withdrawal management care and/or inpatient rehabilitation settings
• Experience working as part of a multi-disciplinary team
• Knowledge of FMLA and short term disability processes, resources and different pathways of recovery for patients with substance use disorder

This position is eligible for applicable shift differentials.