Patient Engagement Specialist

Before you apply, please read this carefully.

This is a quota-driven, high-volume outbound calling role. You will make 120 calls per day to patients eligible for Chronic Care Management programs, working toward weekly and monthly enrollment targets. The work is structured, fast-paced, and numbers-driven — closer to a sales or call center environment than a traditional healthcare role. If you thrive on clear goals, enjoy persuasive conversations, and are energized by hitting targets, this role is a strong fit.

What You Will Actually Do Day-to-Day

This role is built around high-volume outbound patient outreach and enrollment. Here is a realistic picture of a typical day:

• 120 outbound calls per day: You will work through a structured patient list, reaching out to individuals eligible for Chronic Care Management (CCM) to explain the program and enroll them.
• Persuasive, patient-centered conversations: Your job is to clearly communicate the value of CCM, address hesitations, and guide patients to a yes — using an approach that is warm and informative, not pushy.
• Inbound call handling: You will also field inbound calls from patients with questions or concerns, handling them professionally and efficiently.
• Quota management: Weekly and monthly enrollment targets are set and tracked. Your performance is measured against these goals consistently.
• Intake coordination: For newly enrolled patients, you will conduct or support intake assessments and hand off to the Care Coordination team.
• Annual satisfaction outreach: You will conduct patient satisfaction calls for all practices on an annual cycle.
  
  

Who Thrives in This Role: This role is a strong fit for candidates who have worked in environments like:

• Outbound call centers — healthcare, insurance, or benefits enrollment.
• Inside sales or phone-based sales roles.
• Patient access, scheduling, or pre-authorization roles with high call volume.
• Health plan outreach or member engagement programs.
  
  

You Will Do Well Here If You

• Are energized by talking to people all day and naturally build rapport quickly over the phone.
• Stay motivated by targets and take ownership of your numbers.
• Can handle rejection gracefully and stay consistent call after call.
• Communicate clearly and adapt your approach to different patients.
• Are bilingual (English/Spanish) — bilingual candidates are strongly preferred.
  
  

Performance Expectations

• Performance is measured by enrollment volume against weekly and monthly production quotas. Targets will be shared during onboarding.
• Consistently meeting or exceeding these targets is a core requirement of the role — not an aspiration.
• Call volume: 120 outbound calls per day is the baseline expectation.
• Enrollment targets: Weekly and monthly quotas are tracked and reviewed with your manager.
• Sustained underperformance may result in a performance improvement plan or, if unresolved, separation from the role.
  
  

Required Qualifications

• Minimum 1 year of call center experience — healthcare setting strongly preferred.
• Proven track record of meeting or exceeding goals in a call center or phone-based sales environment.
• Strong, clear, and engaging phone presence — you will be on the phone all day.
• Self-directed and comfortable working independently in a remote environment.
• Must reside and work in the continental US.
• CMA certification preferred but not required.
• Bilingual (English/Spanish) strongly preferred.
• Experience with EHR or CRM platforms a plus.
  
  

Home Workspace Requirements — Please Confirm Before Applying

This is a HIPAA-regulated, phone-based role. Your home workspace must meet these standards from day one:

• Private, quiet workspace: Free from pets, children, and background noise during all work hours.
• Wired internet connection: High-speed, wired (not Wi-Fi) internet capable of supporting VoIP calls is required. Please verify your setup before applying — this requirement cannot be waived.
• HIPAA-compliant environment: No visible PHI, no shared working space during patient calls.
• Wellbox provides: laptop, headset, and all necessary software. You provide: the workspace and wired internet connection.
  
  

Please do not apply if your current home setup does not meet the wired internet requirement.

Schedule

• Full-time: 40 hours/week, Monday–Friday
• Hours: Generally 8:00 AM – 5:00 PM; may vary slightly based on client needs
• This is a structured-hours role. Availability during core hours is required.
  
  

Compensation

$18 hourly. Benefits include medical, dental, vision, life, PTO, paid holidays, and 401k match.

Still here? Great.

If 120 calls a day sounds energizing rather than exhausting, and you are driven by knowing exactly how you are performing against a goal, we would love to talk. Every call you make is a chance to connect a patient with care they may not have known was available to them.

This position is contingent upon completion of a satisfactory background check.