Patient Engagement Specialist (Remote)

Position Summary

The Patient Enrollment Specialist is responsible for engaging eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The Patient Enrollment Specialist manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.

Essential Functions

• Conduct 120 outbound phone calls daily to patients eligible for Chronic Care Management programs.
• Conduct patient satisfaction calls for all practices annually.
• Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
• Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
• Meet or exceed weekly and monthly production quotas.
• Where applicable, conduct Intake assessment or gather relevant information on newly enrolled patients, to hand off the Care Coordination team.
  
  

Required Education And Experience

• Certified Medical Assistant (CMA) certification preferred.
• Strong sales and/or customer service experience.
• Minimum one-year call center experience, healthcare setting preferred.
• Must have a clear and pleasant speaking voice.
• Energetic and approachable personality.
• Self-starter who thrives in a fast-paced and quota-driven environment.
• Proven experience meeting or exceeding goals in a call center and/ or sales environment.
• Bilingual candidates preferred.
  
  

Position Type And Expected Hours Of Work

• This is a regular, full-time position that operates in an office or remote work environment.
• The hours for this position are generally 8 am - 5 pm, but may vary slightly depending on client needs.
  
  

Physical Requirements

• This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls.
• Some computer setup is required.
  
  

Work Environment

This opportunity allows you to work from the comfort of your home. We will provide you with the equipment and software needed, such as a laptop and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.