Front Desk

About Us
We’re a patient-first Functional Women’s Health practice focused on root-cause care, compassionate communication, and empowering women through personalized plans. Our front desk team is the face of the practice — friendly, organized, and clear — and plays a huge role in creating calm, confident patient experiences.

Position Summary
We’re hiring a warm, professional front desk coordinator to manage check-ins/check-outs, scheduling, payments, and day-to-day patient communications. This role combines administrative accuracy with exceptional customer service and requires someone who can multitask without losing kindness or attention to detail.

Key Responsibilities

• Greet patients and manage efficient, welcoming check-in/check-out.

• Schedule and confirm appointments (phone, email, portal), manage cancellations and waitlists.

• Collect payments and process superbills for each patient, and perform end of day reconciliation and deposits (experience with POS systems helpful).

• Verify and enter accurate patient demographic & insurance information if needed

• Respond to non-clinical patient questions and route clinical concerns to nursing/providers promptly.

• Educate patients on available treatments and wellness plans, including providing clear explanations, answering questions, and guiding them toward options that best support their health goals.

• Maintain accurate patient records in the EHR and ensure intake forms are completed prior to visits.

• Manage secure handling of patient communications (phone, portal, SMS) in accordance with HIPAA.

• Perform daily administrative tasks, including patient reminders, intake packet prep, billing, etc.

• Keep front desk area organized and stocked; coordinate with clinical team for smooth daily flow.

Qualifications

• 1–3 years front desk or medical administrative experience (outpatient and/or women's health preferred).

• Strong customer service and communication skills — calm, empathetic, professional.

• Comfortable handling money, basic reconciliation, and following payment policies.

• Familiarity with EHR/practice management systems; experience with Practice Fusion, patient portals, or POS systems (e.g., Square) is a plus.

• Excellent computer skills, attention to detail, and ability to prioritize in a fast-paced environment.

• Reliable, punctual, and team-oriented with a desire to learn about Functional Medicine and women’s health

• Med spa experience a plus

Why You’ll Love Working Here

• Meaningful work — help women access personalized, root-cause care.

• Collaborative, supportive team culture and on-the-job training.

• Opportunities to grow

• Competitive pay

• PTO and simple IRA

• Employee discount programs