What are the responsibilities and job description for the Computer Support Technician position at Welker, Inc?
About Us
A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65 years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.
If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.
About Our Computer Support Technician
Our ideal candidate is a self-motivated problem-solver who delivers exceptional customer service. The Computer Support Technician will support and maintain company laptops, desktops, software, and IT systems and have an opportunity to gain experience managing our network.
This position is ideal for someone just starting out in your career working with computers and technology. If you thrive in a fast-paced, result-driven environment and like to troubleshoot computer issues and help keep computer systems running smoothly, this may be the job for you!
Responsibilities
- Respond to incoming Help Desk tickets and provide internal customer support
- Set up and maintain computer workstations, including re-imaging and deploying Dell desktops and laptops, and managing cables on desks and other work areas
- Perform remote troubleshooting and diagnose individual and ecosystem issues by asking questions, listening to understand, and identifying the internal customer's issue
- Keep internal customers informed of progress, changes, and solutions in a timely and effective manner
- Document resolutions and lessons learned in the team logs for future reference, including suggestions for improvement
- Use good judgment and act in a trustworthy and discrete manner with confidential information
- Where needed, escalate tickets to the next level of support personnel; this may include interfacing with third-party support services
These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.
Key Skills
- Communication: You will interact with external IT entities, peers, team leads, and managers in a kind and professional manner, because communication is essential for a successful day
- Teamwork: You work well with others with an attitude of cooperation and achievement, and you are committed to the success of the team as a whole
- Work Ethic: You have excellent organizational and follow-through skills with a highly developed sense of urgency and prioritization. You're able to handle multiple complex tasks within tight deadline parameters
- Tech Savvy: You are familiar with Microsoft Office applications and are able to quickly adapt to new software programs, including the Welker ERP software
The Welker team is a diverse and motivated group. These key skills keep our Applied Technology department running smoothly.
Qualifications
- Good understanding of computer systems, mobile devices, and other technology products, and able to diagnose and resolve basic technical issues
- Basic experience with various operating systems (Linux, MacOS, Windows) and network protocols (LDAP, DHCP, DNS, etc.) preferred
- High school diploma, GED, or equivalent required; Bachelor's degree preferred
- A certification preferred
- Experience with Oracle JD Edwards a plus
Does this sound like you? Submit your application, and let's talk!
This is a full-time, in office position with the occasional opportunity for overtime. Starting salary is within the posted range and is determined by experience, education, and potential. Welker cares for our employees, so we offer competitive benefits including paid time off, paid holidays, health/dental/vision insurance, 401k, and tuition reimbursement.
Salary : $20 - $23