Customer Service Representative

At Weissman, exceptional customer service is at the heart of everything we do. As a Customer Service Representative, you'll serve as a trusted resource for dance studios and business customers around the world, helping them place orders, answer product questions, resolve concerns, and create memorable customer experiences. Every interaction is an opportunity to strengthen relationships and reinforce the service that has made Weissman an industry leader for more than 60 years.

This role is ideal for someone who enjoys helping people, solving problems, and thriving in a fast-paced environment where no two conversations are the same. You'll work alongside a collaborative team dedicated to exceeding customer expectations while supporting customers through every step of their purchasing journey. If you're energized by building relationships, delivering exceptional service, and making a meaningful impact every day, we'd love to have you on our team.

• Deliver exceptional service by answering inbound phone calls and emails from business customers while processing orders accurately and efficiently.
• Build strong customer relationships by providing personalized support and creating positive customer experiences with every interaction.
• Educate customers on product options, sizing, availability, promotions, and ordering solutions to help meet their business needs.
• Resolve customer concerns related to orders, damaged merchandise, shipping, returns, and account inquiries with professionalism and empathy.
• Process exchanges, order quotes, purchase orders, and customer account updates while maintaining accuracy and attention to detail.
• Troubleshoot website navigation and online ordering issues while promoting available self-service tools and resources.
• Maintain accurate customer documentation and ensure compliance with company policies, procedures, and security requirements.
• Identify opportunities to recommend additional products or services that enhance the customer experience and support business growth.
• Stay informed on new products, promotions, policies, and industry trends through ongoing training and continuous learning.
• Contribute to a collaborative team environment by sharing ideas, supporting process improvements, and delivering exceptional customer experiences every day.

• 1 - 3 years of customer-facing experience in retail, banking, insurance, grocery, hospitality, call center, or another service-oriented environment.
• Experience supporting business-to-business (B2B) customers is preferred.

• Passion for delivering exceptional customer service and building long-term customer relationships.
• Excellent verbal, written, and active listening communication skills.
• Bilingual proficiency (English and Spanish) is strongly preferred.
• Ability to build rapport quickly by adapting communication styles to individual customers.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Effective problem-solving skills with sound judgment and the ability to navigate challenging customer situations.
• Ability to thrive in a fast-paced, collaborative, and ever-changing environment.
• Positive attitude with a continuous improvement mindset and willingness to learn.
• Reliable, dependable, and committed to delivering consistent, high-quality work.
• Strong computer proficiency, including Google Workspace or comparable business software.
• Ability to manage multiple priorities while maintaining professionalism and delivering an outstanding customer experience.