What are the responsibilities and job description for the Customer Service Specialist position at Weinert Fiber Optics Inc?
We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department at the Williamsburg, VA site:
Tasks and Responsibilities:
- Partner with sales team to meet and exceed customer's service expectations
- Handle customer purchase orders/ changes/ returns according to company policies and procedures
- Send order confirmation to customer within 48 hours of order placement
- Communicate the status of order if delayed
- Prepare, submit, and follow up on customer quotes
- Communicate pricing on all products to customers as required
- Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns
- Support the creation of production jobs
- Be active in the maintenance and development of work instructions and work processes
- Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves
- Maintain customer confidentiality
- Actively participate in department meetings and offer suggestions on improvements
Qualifications:
- Associate degree preferred in applicable field
- Ideally, working experience in a B2B/ industrial products customer service position
- Preferred: Working knowledge of ERP Systems and proficient in MS Office
- Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills
- Communication skills, cooperativeness, and ability to work in a team
- Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment
- Ability to legally work in the United States
Additional Job Details:
- Pay - $18.00 - $20.00 an hour
- Job Type - Full-time
If you enjoy working with other professionals in a collaborative and solution-oriented culture, we encourage you to apply.
Salary : $18 - $20