What are the responsibilities and job description for the HVAC Dispatcher- Customer Service Representative position at Weikle’s Hometown Heating & Air?
HVAC Dispatcher / Service Coordinator (Weikle’s Hometown Heating and Air
Schedule
Hours: 8:00 AM – 5:00 PM (1-hour lunch in between)
Days: Monday – Friday
Occasional weekend work: as needed for events
On-call rotation: after-hours call dispatch (answer calls after hours/ on call commission)
Pay & Benefits
Pay: $20.00 – $25.00 per hour (depending on experience in specific role)
Health insurance**
Dental insurance**
Vision insurance**
Life Insurance**
Paid time off & Holiday pay (7 PAID Holidays Your Birthday )**
Responsibilities
- Coordinate and manage daily HVAC service and technician schedules
- Assign calls based on technician availability, location, skill level, and customer needs
- Monitor the dispatch board throughout the day and update schedules as needed
- Respond quickly to emergency calls, cancellations, delays, and last-minute scheduling changes
- Update customers on technician arrival times, delays, and scheduling changes
- Communicate with technicians about job assignments and scheduling updates
- Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment
- Track outstanding rebates or registrations and follow through until completed
- Provide professional, friendly, responsive communication with customers
- Answer scheduling questions and service concerns
- Resolve scheduling issues before they become customer complaints
- Follow up when needed to ensure customers receive the expected level of service
- Maintain accurate customer notes and documentation in company software systems
- Maintain accurate maintenance records and schedule jobs as needed
- Follow up with Estimates and sales rehash
- Pull permits, schedule inspections and process warranties
- Order parts and schedule repairs
- Process part warranties
- Organize and run reports
- Collect payments
Accounts Receivable Support
- Help with accounts receivable tasks, including reviewing outstanding customer balances
- Support payment collection and follow up with customers professionally
Required Skills
- Excel
- Microsoft Word
- Computer skills
- Problem solving
- Sales skills
- Customer service
Experience
HVAC dispatching/service coordination experience is preferred, but not required. We are looking for someone who is eager to learn and is a team player! Come be a part of the BEST HVAC company in Brunswick County!
Salary : $20 - $25