What are the responsibilities and job description for the Concrete Dispatcher/Customer Service Representative position at S&W Ready Mix Concrete?
At Titan America we pride ourselves in providing a safe and professional work environment where teamwork and integrity are emphasized. We work had to treat our employees fair and provide a positive work environment. Our competitive pay and benefits are designed to reflect the ever-changing needs and wants of our employees. Our goal is to empower you with the resources and flexibility and success on and off the job! Success begins with hiring the right people to partner with us as we grow and develop our business. People are central to everything we do. It is through their efforts and talents that Titan has been successful for over 100 years.
WE INVITE YOU TO BRING YOUR VISION AND BE PART OF OUR CONTINUED SUCCESS!
S&W Ready Mix has an immediate opening for a Concrete Dispatcher/Customer Service Representative. This is a Hourly position reporting to the Dispatch Manager. Bilingual preferred (English/Spanish). The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.
Responsibilities:
- Responsible for order taking, scheduling, and customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
- Resolve transportation conflicts and handle unusual and difficult customer complaints
- Provide customer support to ensure maximum efficiency
- Embraces and enhances a performance based Safety Culture
- Is positive and upbeat in all communications with customers and other departments
- Relentlessly pursues a solution to every issue that a customer brings to them
- Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
- Identify and communicate repairs and maintenance of logistics communication equipment
Qualifications and Skills:
- High School education or equivalent required, secondary education preferred
- Two to four years’ experience in dispatch or logistics required; construction industry experience strongly preferred
- Bilingual, English/Spanish preferred
- Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
- Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
- Familiar with geographical areas in Castle Hayne, NC area
- Must be able to work flexible hours and overtime
- Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
Titan America LLC offers a competitive salary and comprehensive benefits package (medical, dental, vision, life, matching 401K, paid vacation and holidays).
Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
EOE/AA-M/F/H/V
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off