What are the responsibilities and job description for the Sales Operations Specialist position at WEI (Worldcom Exchange, Inc.)?
Overview
WEI is a service and solution technology provider that focuses on building quality relationships with its clients. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/imaging labs, proof of concept labs and our commitment to quality. From server and networking configurations, imaging, inventory management, through on-site implementation, our Operations Team is committed to providing unwavering support throughout the project.
WEI has an exciting opportunity for a Sales Operations Specialist to join our Operations team.
The Sales Operations Specialist position supports the internal day-to-day sales activities to increase the productivity of the sales organization. This key position will work cooperatively with Inside Sales, Sales Ops, and other members of the WEI team to efficiently transition sales data into operational data and support the quote and order management processes across the entire order processing lifecycle. Operating as the workflow specialists between sales and operations teams, the Sales Operations Specialist will monitor for errors, efficiencies, and accurate data, and ensure the proper routing and prioritizing of orders.
Responsibilities
Knowledge, Skills, And Abilities
WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.
WEI is a service and solution technology provider that focuses on building quality relationships with its clients. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/imaging labs, proof of concept labs and our commitment to quality. From server and networking configurations, imaging, inventory management, through on-site implementation, our Operations Team is committed to providing unwavering support throughout the project.
WEI has an exciting opportunity for a Sales Operations Specialist to join our Operations team.
The Sales Operations Specialist position supports the internal day-to-day sales activities to increase the productivity of the sales organization. This key position will work cooperatively with Inside Sales, Sales Ops, and other members of the WEI team to efficiently transition sales data into operational data and support the quote and order management processes across the entire order processing lifecycle. Operating as the workflow specialists between sales and operations teams, the Sales Operations Specialist will monitor for errors, efficiencies, and accurate data, and ensure the proper routing and prioritizing of orders.
Responsibilities
- Accurately process customer transactions such as orders, quotes, and returns (RMA's)
- Communicate with customers, vendors, and internal teams.
- Facilitate expedite requests.
- Daily, weekly, monthly, and quarterly reporting to vendors, customers, and management
- Exhibit advanced proficiency with internal tools, workflows, and processes.
- Drive continuous improvement and successful workflows and processes.
- Liaise with sales and operational teams for timely resolution of issues.
- Develop, implement, and optimize workflows, tools, reports, and processes.
- Review and interpret ongoing business report requirements.
- Research required data.
- Follow company policies and procedures.
- Perform other duties as requested.
Knowledge, Skills, And Abilities
- 2-5 years of experience in inside sales, sales operations, sales support, or order management.
- Working knowledge of MS Word, MS Excel, CRM - Tigerpaw is a plus, but not required.
- Ability to work in a matrix organizational environment, and the ability to work across all departments seamlessly.
- Ability to work in a demanding environment, handle changing priorities and manage multiple tasks simultaneously.
- Finds technology and innovation intriguing and likes to have fun while approaching your work with passion and enthusiasm.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Exceptional verbal and written communication and presentation skills.
- Self-motivated with high energy and an engaging level of enthusiasm.
- Ability to occasionally travel and attend sales events or exhibits, 0%-5%.
- Strong ability to change, adapt, evolve, and innovate.
- MUST be a team player, able to work collaboratively and positively, at all times.
- Bachelor's degree in Business Administration, Computer Science, Marketing, or an acceptable combination of education and experience.
WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.