What are the responsibilities and job description for the Technical Support Specialist position at Weekday AI?
This role is for one of the Weekday's clients
đź“Ť Allen, Texas (Onsite)
đź’° Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Responsibilities:- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
- 2 to 3 years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux Command Line Interface (CLI)
- Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- PowerShell scripting
- HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
- Certifications such as CCNA, MCSE, CompTIA A , and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
- This is a 6-month contract position with potential for extension or transition to permanent hire
- Candidates must be willing to work onsite in Allen, TX
- Successful candidates are required to pass the CJIS background screening
- The interview process consists of two rounds: one onsite and one via Google Meet
Linux, Networking, Help Desk Support
Good-to-have skillsOn-call Support
Salary : $25 - $27