IT Support Technician - Help Desk

The IT Support Technician provides front-line technical support to end users by responding to service tickets and in-person requests related to hardware, software, networking, and peripheral devices. This role involves troubleshooting, imaging, and deploying computer systems, maintaining user accounts, and supporting onboarding processes.

When will you work?

• Based out of our Swedesboro, NJ location.
• Schedule is: Sunday 8AM-4:30PM, Monday - Thursday 10AM-6:30PM

What you’ll do:

• Answer and evaluate incoming service tickets and in person requests for assistance from users experiencing problems with desktop hardware, software, networking, and other computer related technologies. Handle assigned work requests according to designated goals and objectives
• Actively build trust with customer base and IT by providing professional, prompt, and courteous end user assistance for all computing devices and applications
• Handle problem recognition, research, isolation, and follow-up for user issues. Maintain contact with other members of the IT team to discuss ongoing issues/projects and refer more complex problems to the Lead IT Tech or IT Manager as needed
• Handle IT on boarding process for new users
• Complete incoming New Hire forms (NAF) as assigned
• Complete incoming Active Directory changes for current employees
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Image, repair, and deploy PC systems and iPads to end users/labs
• Install, configure, and support copiers, fax applications, printers, scanners, and miscellaneous peripheral hardware
• Aptitude to train end users – both one-on-one and in groups
• Aptitude to communicate effectively with all levels of employees/management
• Adhere to all IT and company policies, practices, and processes

Who you are:

• Possess strong communication and teamwork skills
• Great at problem-solving and attention to detail
• Strong communicator who shows professionalism, and the ability to build trust with users
• Excellent verbal and interpersonal skills.

What you’ve done:

• High School Diploma or equivalent and pursing a degree in Computer Science, Information Technology or similar
• Experience in hardware and software installations on Desktops and Laptops is required for this position.
• Hands-on experience with Windows 10, Office365, and basic networking, with familiarity in Active Directory and Apple device support.
• Understanding of the use of IT ticketing systems or an ability to learn
• Experience with PC imaging software.
• Basic IP networking knowledge and troubleshooting experience.
• Experience configuring and installing applications to Apple devices such as iPads and iPhones.

About Us

Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.

Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.

Equal Opportunity Employer
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