What are the responsibilities and job description for the Auto Service Advisor position at Weck Auto Group?
Palatine Volkswagen has an opening for an Automotive Service Advisor. We are a family owned dealership that provides a good work environment, focused on your success. We are seeking a friendly, organized, qualified professional to assist with a team of solid technicians.
Automotive Service Advisor Qualifications:
- Strong work ethic and attendance
- Ability to work efficiently and effectively, with a sense of urgency.
- Ability to make every customer feel as they are the most important customer of the day
- Strong communication skills
- Attention to detail
Automotive Service Advisor Responsibilities:
- Provide quality customer service, consistently achieving excellent CSI scores.
- Serve as communicator between customer and technician. Ensure complete understanding in regards to the services rendered.
- Continue to keep customer informed with necessary information based on service.
- Accurately verify warranty and service contracts.
- Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
- Advise customers on additional needed services, explain all benefits
- Effectively work with technicians who perform all automotive mechanical services
Automotive Service Advisor Preferred Skills and Experience:
- Previous Automotive Service Advisor experience, 2 years minimum
- Proven track record of above average Sales and CSI scores
We offer a competitive pay plan, salary and monthly bonus
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) with employer match
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person