What are the responsibilities and job description for the Client Relationship Manager position at WeCare tlc?
Strategic Account Management | Healthcare | Relationship Growth | Commission Eligible
At WeCare tlc, we are not a call-center sales company. We are a mission-driven advanced primary care organization partnering with employers and municipalities to improve access, reduce healthcare costs, and create healthier workforces.
We are looking for a relationship-driven professional who knows how to grow trusted partnerships — not someone reading from a sales script or selling cell phone plans.
This role is ideal for someone who thrives in strategic client management, consultative relationship building, healthcare services, customer success, or B2B account growth.
If you are energized by helping clients succeed, uncovering opportunities, leading executive-level conversations, and turning satisfied clients into long-term advocates — this could be an outstanding fit.
What You’ll Do:
- Build and maintain strong, long-term relationships with clients to understand their goals and challenges.
- Serve as the voice of the client within the organization, relaying feedback and insights to services development
- Own the Customer Ladder - move clients from users > champions > referrers.
- Lead strategic Quarterly Business Reviews (QBRs) with impact-driven insights.
- Identify white space opportunities and recommend service expansions.
- Launch and manage our "Gold Partner" client tier model.
- Train and empower clients to become active referrers.
What Success Looks Like:
- increase in multi-service adoption.
- reduction in time-to-upgrade.
- client referrals.
What You Bring:
- Bachelor’s degree in related field.
- 3-5 years in client success, account strategy, or growth roles.
- Experience in Business to Business sales
- Strong communication, presentation, and relationship-building skills.
- Ability to uncover opportunities and lead high-impact client conversations.
- Experience with referral programs or partner enablement is a plus.
Why Join Us?
- WeCare tlc is celebrating our 20th year as the longest-standing company in our space.
- You’ll be part of a mission-driven, innovative team that challenges the status quo in healthcare.
- Growth opportunity as we expand our Client Services function.
- Competitive salary benefits.
- Competitive compensation.
- Rewarding work in a collaborative team environment.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Accident, Legal, ID Theft, and Pet insurance.
- 401(k) Plan with company match.
- Generous PTO.
Ready to turn great clients into our greatest advocates?
Apply now and help shape the future of client growth https://wecaretlc.com/about/careers/.
WeCare tlc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Background checks and pre-employment drug screening required.