Mortgage Servicing Clerk

Job Title: Mortgage Servicing Clerk

Location: Worcester, MA (Onsite)

Status: Hourly, Non-Exempt

Schedule: Full-time, 37.5 Hours per Week

Department: Mortgage Servicing

About Us:

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

Summary:

We are seeking a detail-oriented and highly organized Mortgage Servicing Clerk to join our team. This role is responsible for ensuring the accuracy and completeness of mortgage and home equity loan servicing, maintaining workflows, and coordinating with internal teams and external partners. The ideal candidate will have prior mortgage servicing or credit union experience, exceptional attention to detail, and the ability to manage multiple tasks with precision. They must be a self-starter who follows up proactively, stays organized, and thrives in a team-oriented environment. Strong communication skills and data accuracy are essential for success.

Essential Duties and Responsibilities:

• Review documentation for all closed Mortgage and Home Equity loans for accuracy and completeness
• File any outstanding documents
• Prepare payoff quotes on Mortgage and Home Equity loans for both internal and external Attorneys and Institutions
• Process payoffs, prepare discharges and mail required paperwork
• Program Mortgage and Home Equity loans into the Credit Union systems
• Communicate and Coordinate with Attorneys or Officers concerning any relating matters
• Reconciling various escrow accounts
• Coordinate with various vendors on day-to-day functions and any issues that may arise
• Handling construction loan functions such as inspections, disbursements and any required holdbacks
• Secondary Market Remittance
• Monitoring and maintaining periodic rate changes
• Servicing Home Equity Lines of Credit
• Coordinating between the Credit Union and members in regards to inquires
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items
• Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Perform other related tasks as required
  
  
  

Qualifications/Requirements:

• Prior mortgage servicing or credit union experience is required.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication abilities.
• Ability to multitask while maintaining accuracy.
• A team player with a positive attitude and willingness to learn.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of Equal Credit Opportunity Act, RESPA, Regulation Z, Truth in Lending, and other applicable laws.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to be available for work punctually, and as scheduled.
  
  
  

Education/Training Experience:

• High School Diploma or GED required.
• Prior Credit Union or Banking experience required.
• Prior mortgage servicing experience required.
  
  
  

Physical Demands:

This role primarily involves working at a desk, using a computer, and engaging in phone or video conversations. Employees may need to sit for extended periods, move about the office, and occasionally lift or carry items up to 20 pounds. Reasonable accommodations will be provided as needed.

Work Environment:

This is a professional office environment with moderate noise levels and periods of higher activity, such as increased call volumes. Employees should be comfortable working in a fast-paced setting with occasional interruptions.

Pay Range: Salary Band 1, $17 - $26 / hour

Note: This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.