What are the responsibilities and job description for the Bank Teller position at Webster First Federal Credit Union?
20 Felton Street Cambridge, MA 02138 Does this job require travel? No
Job Title: Member Service Associate Bank Teller Number of Openings: 1
Duration: Full Time Permanent Shift: First Hours Per Week: 40 Work Hours
(From - To): 8:30 4:00 Pay Range: \$20 \$21 Is there a New Hire
probation Period? 90 Day Job Description/Duties: Job Title: Member
Service Associate Bank Teller Location: Cambridge, MA (onsite) Schedule:
Scheduled shifts Monday Saturday to support branch operations Reports
To: Branch Manager Summary Under the direction of branch management, the
Member Service Associate is responsible for delivering exceptional
member experience. The Member Service Associate will complete tasks
including, but not limited to, sales and service activities, maintaining
and balancing teller cash drawers, and processing transactions
efficiently, professionally, and accurately. The Member Service
Associate will uphold the credit union?s quality standards and provide
exceptional member service by identifying member needs, promoting credit
union products and services, and supporting efforts for proactive
activities that develop new business. The Member Service Associate will
make sound decisions on the teller line that uphold WFFCU values and
service expectations, and will adhere to all established policies,
procedures, and compliance regulations. This is a full-time, fully
benefitted, hourly position of up to 40 hours per week, with occasional
Overtime Offered. Essential Duties And Responsibilities Assist With
day-to-day branch operating policies, procedures, opening and closing,
balancing drawers, and assisting members. Work as a teller on the
frontline, assisting members with various account-related requests and
services, such as opening accounts, wire transfers, savings bonds,
foreign currency, stop payments, checks, inquiries about deposit
products and service charges, ATM/debit cards, ATM proving,
applications, usage, and limits, account transactions and updates, third
party check verifications, notary public services, maintaining a cash
drawer. Project a positive and professional attitude and maintain a neat
and orderly work area at all times; address and/or escalate any member
complaints as appropriate efficiently and knowledgeably and in adherence
with WFFCU Member Services Required Amount of Experience: 1 year
Required Skills: Qualifications/Requirements Ability to complete simple
math transactions, including addition, subtraction, multiplication, and
division in all units of measure, using whole numbers, common fractions,
and decimals. Ability to read, analyze, and interpret written and oral
instruction. Ability to speak, read, and write English fluently,
required bilingual candidates are a plus. Ability to obtain and maintain
Notary Public status, if requested. Excellent communication skills
ability to present information and respond to questions from members of
management and credit union members professionally. Pleasant demeanor
ability to deliver exceptional member service externally and internally,
and to work cooperatively with a diverse pool of colleagues and members.
Ability to define problems, collect data, establish facts, and draw
valid conclusions, and exercise good judgment, knowing when to pull in a
supervisor for assistance. Proficient in computer / software programs,
including Microsoft Office. Ability to appear for work, consistently,
reliably, and dependably, as scheduled. Education/Training Experience
High school diploma or equivalent, required; college degree or
certification in a relevant field, preferred. Minimum of three years of
experience in a customer service role, including handling cash
transactions. One to three years of bank/credit union experience is
preferred. Is U.S. Citizenship Required? Yes Is there a minimum age
requirement, based on applicable laws? Yes If yes, what is the minimum
age for this job? 18
Job Title: Member Service Associate Bank Teller Number of Openings: 1
Duration: Full Time Permanent Shift: First Hours Per Week: 40 Work Hours
(From - To): 8:30 4:00 Pay Range: \$20 \$21 Is there a New Hire
probation Period? 90 Day Job Description/Duties: Job Title: Member
Service Associate Bank Teller Location: Cambridge, MA (onsite) Schedule:
Scheduled shifts Monday Saturday to support branch operations Reports
To: Branch Manager Summary Under the direction of branch management, the
Member Service Associate is responsible for delivering exceptional
member experience. The Member Service Associate will complete tasks
including, but not limited to, sales and service activities, maintaining
and balancing teller cash drawers, and processing transactions
efficiently, professionally, and accurately. The Member Service
Associate will uphold the credit union?s quality standards and provide
exceptional member service by identifying member needs, promoting credit
union products and services, and supporting efforts for proactive
activities that develop new business. The Member Service Associate will
make sound decisions on the teller line that uphold WFFCU values and
service expectations, and will adhere to all established policies,
procedures, and compliance regulations. This is a full-time, fully
benefitted, hourly position of up to 40 hours per week, with occasional
Overtime Offered. Essential Duties And Responsibilities Assist With
day-to-day branch operating policies, procedures, opening and closing,
balancing drawers, and assisting members. Work as a teller on the
frontline, assisting members with various account-related requests and
services, such as opening accounts, wire transfers, savings bonds,
foreign currency, stop payments, checks, inquiries about deposit
products and service charges, ATM/debit cards, ATM proving,
applications, usage, and limits, account transactions and updates, third
party check verifications, notary public services, maintaining a cash
drawer. Project a positive and professional attitude and maintain a neat
and orderly work area at all times; address and/or escalate any member
complaints as appropriate efficiently and knowledgeably and in adherence
with WFFCU Member Services Required Amount of Experience: 1 year
Required Skills: Qualifications/Requirements Ability to complete simple
math transactions, including addition, subtraction, multiplication, and
division in all units of measure, using whole numbers, common fractions,
and decimals. Ability to read, analyze, and interpret written and oral
instruction. Ability to speak, read, and write English fluently,
required bilingual candidates are a plus. Ability to obtain and maintain
Notary Public status, if requested. Excellent communication skills
ability to present information and respond to questions from members of
management and credit union members professionally. Pleasant demeanor
ability to deliver exceptional member service externally and internally,
and to work cooperatively with a diverse pool of colleagues and members.
Ability to define problems, collect data, establish facts, and draw
valid conclusions, and exercise good judgment, knowing when to pull in a
supervisor for assistance. Proficient in computer / software programs,
including Microsoft Office. Ability to appear for work, consistently,
reliably, and dependably, as scheduled. Education/Training Experience
High school diploma or equivalent, required; college degree or
certification in a relevant field, preferred. Minimum of three years of
experience in a customer service role, including handling cash
transactions. One to three years of bank/credit union experience is
preferred. Is U.S. Citizenship Required? Yes Is there a minimum age
requirement, based on applicable laws? Yes If yes, what is the minimum
age for this job? 18
Salary : $20 - $21