What are the responsibilities and job description for the Senior Customer Success Manager position at Webster Bank?
About Us
We are a leading commercial bank founded in 1935, passionate about serving our clients and supporting our communities. Our values - Integrity, Collaboration, Accountability, Agility, Respect, Excellence - set us apart as a bank and as an employer.
Responsibilities
This individual will work with existing clients and prospects to deepen the share of wallet and increase market share. They will assist with completion of required operational tasks to help the team achieve/exceed audits.
- Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
- Build COI's by networking and prospecting to propagate the Webster brand and create value.
- Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center's growth and profitability objectives.
