Food Service Equipment Technical Support Specialist (Remote)

Job Summary Ready Kitchen Warranty is seeking an experienced Food Service Equipment Technical Support Specialist (Remote Technical Support) with a strong background in commercial kitchen equipment, including both hot-side and refrigeration food service equipment. In this role, you will provide technical support to service agents and customers by diagnosing and troubleshooting a wide range of commercial kitchen equipment, including ovens, fryers, griddles, charbroilers, ranges, refrigeration units, and more. You will play a key role in helping resolve equipment issues efficiently, minimizing downtime for customers. This position is ideal for experienced commercial kitchen equipment technicians looking to transition into a remote, support-focused role while leveraging their hands-on expertise. Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday 60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday About Ready Kitchen Warranty Ready Kitchen Warranty provides best-in-class warranty and technical support solutions for commercial food service equipment. Our team is dedicated to delivering fast, effective solutions that keep kitchens running and minimize downtime for our customers. Responsibilities • Diagnose and troubleshoot issues with commercial kitchen equipment, including both hot-side and cold-side units • Provide real-time technical support to in-field service technicians and customers • Guide technicians through step-by-step troubleshooting and repair processes • Interpret and utilize service manuals, wiring diagrams, and technical documentation • Identify parts needed for repair and assist with parts identification support • Document troubleshooting steps and resolutions within internal systems • Collaborate with internal teams to improve processes and customer experience

Salary : $62,500 - $70,000